---
schema_version: "1"
id: acddac6ec1be1fdb08f8613cf90d112ac52e6f76cf12c917286d910888978b4f
title: Automatic Claims Adjudication in Automotive Cloud
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/auto_warrantyautomatic_claims_adjudication_in_automotive_cloud.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.auto_warrantyautomatic_claims_adjudication_in_automotive_cloud.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c1db8d013ab289d044a777392bca3da4b10cdeed3863efc88df882b9dbb9b57a
description: Build an end-to-end warranty claims adjudication process to make warranty claims adjudicators more productive, reduce claims processing time, and prevent errors. Set up an automated process using Context Service and Business Rule Engine, and run the process using the Flow Builder.
products:
  - Automotive
release: "264"
---
# Automatic Claims Adjudication in Automotive Cloud

Build an end-to-end warranty claims adjudication process to make warranty claims adjudicators more productive, reduce claims processing time, and prevent errors. Set up an automated process using Context Service and Business Rule Engine, and run the process using the Flow Builder.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

- **[How Are Claims Automatically Adjudicated in Automotive Cloud](https://help.salesforce.com/s/articleView?id=ind.auto_adjudicationhow_are_claims_automatically_adjudicated_in_automotive_cloud.htm&release=264.0.0&type=5)**  
    Understand how the automatic claims adjudication process works in Automotive Cloud.
- **[Review the Claim Details Context Definition in Automotive Cloud](https://help.salesforce.com/s/articleView?id=ind.auto_adjudicationreview_the_claim_details_context_definition_in_automotive_cloud.htm&release=264.0.0&type=5)**  
    Use the Claim Details context definition to effectively retrieve claims data spread across multiple objects and fields, and then consume the consolidated data in an expression set. The Claim Details context definition consists of a data structure for claims data, mappings to data sources, and context tags to enable consuming applications to use claims data.
- **[Review the Claim Validation Business Element in Automotive Cloud](https://help.salesforce.com/s/articleView?id=ind.auto_adjudicationreview_the_claim_validation_business_element_in_automotive_cloud.htm&release=264.0.0&type=5)**  
    Use the Claim Validation element along with other elements in an expression set to build a comprehensive set of business rules that validate claims. The Claim Validation element uses the ID of a claim record to process the claim and specifies if the claim is approved. If the claim isn’t approved, the business element lists the products that aren’t covered under a warranty.
- **[Create an Expression Set for Automatic Claim Adjudication in Automotive Cloud](https://help.salesforce.com/s/articleView?id=ind.auto_adjudicationcreate_an_expression_set_for_automatic_claim_adjudication_in_automotive_cloud.htm&release=264.0.0&type=5)**  
    Create a expression to design rules for claim validation and to process the warranty claims. Use expression sets in combination with lookup tables to perform complex lookups and calculations.
- **[Create a Flow to Orchestrate the Automatic Claim Adjudication Process in Automotive Cloud](https://help.salesforce.com/s/articleView?id=ind.auto_adjudicationcreate_a_flow_to_orchestrate_the_automatic_claim_adjudication_process_in_automotive_cloud.htm&release=264.0.0&type=5)**  
    Create a record-triggered flow to orchestrate the claim adjudication process in Automotive Cloud. Add elements as per your business requirements to retrieve warranty claim details from context tags, invoke an expression set to adjudicate warranty claims, and perform actions based on the adjudication of the claim.