---
schema_version: "1"
id: d6732ceb9a72af2cfbb7583a8bab6766d92c6be2f0d204405802cad7fb1d0e3e
title: How Are Warranties Managed in Automotive Cloud
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/auto_warranty_architecture.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.auto_warranty_architecture.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b8d03abf27321333039b662795dad44b8fbaed16186e7f10e994a398f104f893
description: Learn how you can capture information about warranty rules and entitlements, service standards, and how they are related to products and assets.
products:
  - Automotive
release: "264"
---
# How Are Warranties Managed in Automotive Cloud

Learn how you can capture information about warranty rules and entitlements, service standards, and how they are related to products and assets.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

## Set Up Products and Assets

  
| Requirement | Action | Example |
| --- | --- | --- |
| A manufacturer wants to represent each vehicle model and also the specification for each part installed in a vehicle. Multiple vehicles can be related to a single vehicle model and multiple parts can be related to a single parts specification. | Create Product records to represent vehicles and parts. Create Serialized Product records and link them to the Product record. | Neo Motors creates two products for Neo Sports Y priced at $52,000, and Neo Engine S95 priced at $8,000. |
| A manufacturer wants to model multiple products under a product family. A product family is collection of related products. | Create picklist values for the Product Family field in the Product object. | Neo Motors creates the Neo Sports product family to group the vehicle products, and the Neo Sports Parts product family to group the vehicle parts. |
| A manufacturer wants to model physical items of commercial value that’s manufactured, delivered, sold to a customer, or installed as a part of another asset. An asset is an instance of a product. | Create an Asset record for each vehicle and part. Create Vehicle records to capture additional information about the vehicle asset. | Neo Motors delivers a Neo Sports Y vehicle and a Neo Engine S95 to a dealer. |
| A manufacturer wants to define a relationship between two related products, such as a product and its part. | Create a Product Related Material record. | Neo Motors creates a product related material to define a relationship between Neo Sports Y and its component, Neo Engine S95. |

## Set Up Code Sets

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:33.33333333333333%">
          <col style="width:33.33333333333333%">
          <col style="width:33.33333333333333%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d113311e152">Requirement</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d113311e155">Action</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d113311e158">Example</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Requirement" class="slds-cell-wrap" style="vertical-align:top;" headers="d113311e152 ">A manufacturer wants to define unique codes to standardize the definitions of labor
              activities, product faults, and expenses.</td>

            <td data-label="Action" class="slds-cell-wrap" style="vertical-align:top;" headers="d113311e155 ">Create a Code Set record.</td>

            <td data-label="Example" class="slds-cell-wrap" style="vertical-align:top;" headers="d113311e158 ">
              <p>Neo Motors creates the following code sets:</p>
              <ul>
                <li>Coolant Refill</li>
                <li>Damaged Headlights</li>
                <li>Headlights Repair</li>
                <li>Overheating Engine</li>
              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Requirement" class="slds-cell-wrap" style="vertical-align:top;" headers="d113311e152 ">A manufacturer wants to associate a code set on a product fault with a product or a
              product family.</td>

            <td data-label="Action" class="slds-cell-wrap" style="vertical-align:top;" headers="d113311e155 ">Create a Product Fault Code record.</td>

            <td data-label="Example" class="slds-cell-wrap" style="vertical-align:top;" headers="d113311e158 ">
              <p>Neo Motors creates product fault codes to associate the following with each other:</p>
              <ul>
                <li>Overheating Engine code set with the Neo Engine S95 product</li>
                <li>Damaged Headlights code set with the Neo Sports Y product</li>
              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Requirement" class="slds-cell-wrap" style="vertical-align:top;" headers="d113311e152 ">A manufacturer wants to associate a code set on a labor service with a product or a
              product family and specify estimated effort.</td>

            <td data-label="Action" class="slds-cell-wrap" style="vertical-align:top;" headers="d113311e155 ">Create a Product Labor Code record.</td>

            <td data-label="Example" class="slds-cell-wrap" style="vertical-align:top;" headers="d113311e158 ">
              <p>Neo Motors creates product labor codes to associate the following with each other:</p>
              <ul>
                <li>Coolant Refill code set with the Neo Engine S95 product</li>
                <li>Headlights Repair code set with the Neo Sports Y product</li>
              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Requirement" class="slds-cell-wrap" style="vertical-align:top;" headers="d113311e152 ">A manufacturer wants to create a relationship between two code sets, such as a product
              labor code and a product fault code.</td>

            <td data-label="Action" class="slds-cell-wrap" style="vertical-align:top;" headers="d113311e155 ">Create a Codeset Relationship record.</td>

            <td data-label="Example" class="slds-cell-wrap" style="vertical-align:top;" headers="d113311e158 ">
              <p>Neo Motors creates code set relationships to associate the following code sets with
                each other:</p>
              <ul>
                <li>Damaged Headlights code set with the Headlights Repair code set</li>
                <li>Overheating Engine code set with the Coolant Refill code set</li>
              </ul>
            </td>

          </tr>
        </tbody>
      </table>

## Design Warranty Terms

  
| Requirement | Action | Example |
| --- | --- | --- |
| A manufacturer wants to define the eligibility requirements and entitlements for warranties for products, product families, and assets. | Create a Warranty Term record. | Neo Motors creates a standard warranty term called Neo Engine Warranty with a warranty duration of 24 months, 60% labor covered, and 85% expenses covered. |
| A manufacturer wants to associate a warranty term to a product or product family. | Create a Product Warranty Term record. | Neo Motors associates the Neo Engine Warranty with the Neo Engine S95 product. |
| A manufacturer wants to associate a warranty term to an asset and define extended or restricted eligibility requirements or entitlements. | Create an Asset Warranty record. | Neo Motors creates an asset warranty to extend coverage of the warranty of the Neo Engine S95 asset. They extend the labor covered to 75% and expenses covered to 90%. |
| A manufacturer wants to extend or restrict the coverage of warranty term based on product fault, labor effort required, or product part. | Create a Warranty Term Coverage record. | Neo Motors extends the coverage of the Neo Engine Warranty to cover the Coolant Refill product labor code. |