Supplier recovery specialists at original equipment manufacturers can capture information about suppliers and define terms of engagement with them for supplier recovery. Include the required information about the parts and components that are supplied in a detailed supplier contract. Store information for a supplier recovery claim in the Claim, Claim Item, Claim Coverage, and Claim Coverage Payment Detail records.
Required Editions
| Available in: Enterprise, Unlimited, and Developer Editions |
Suppliers Information
Review these records in which information about the suppliers and supplier contracts is stored:
| Record | Description |
|---|---|
| Supplier | Capture important details about suppliers who supply product parts and components to manufacturers. |
| Supplier Product | Associate suppliers with the parts or components that they’re supplying. |
| Contract | Establish the terms of engagement with suppliers. |
| Sales Contract Line | Define product parts that are covered under supplier contracts in sales contract lines. Specify details such as product, quantity, unit product price, the type of expense recovery, and whether the supplier requires the defective part to be returned. Expense recovery can be for labor, parts, or any other expenses covered in the contract. The supplier can reimburse the total expense or only parts expense. |
Supplier Claims Information
Create supplier recovery claim records from existing warranty claims. Most information is automatically derived from the corresponding warranty claim. Review these records in which information about the supplier recovery claims is stored:
| Record | Description |
|---|---|
| Claim | Store information about recovery claims to suppliers in supplier recovery claims. |
| Claim Item | Represent defective assets that contain one or more causal parts in supplier recovery claim items. |
| Claim Coverage | Represent the causal part for which the supplier recovery claim is created in supplier recovery claim coverage records. |
| Claim Coverage Payment Details | Capture expenses such as travel expense, repair, and labor service for a causal part in supplier recovery claim coverage payment detail records. The claimed amount for expenses related to the causal part is determined by the warranty claim and the contract terms. For labor and other expenses, a supplier recovery claim coverage payment detail record is created without a claimed amount and must be specified manually. The total claimed amount in the claim and the claim coverage are automatically calculated based on the rolled-up claimed amounts in the claim coverage payment details. |