---
schema_version: "1"
id: afffab3e4bfc35b05ff7da87355d3738f19529b2a4b8aa21b36b9d455ed43eee
title: Request Statement Copies
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/auto_setup_service_processes_rqst_statement_copies_uc.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.auto_setup_service_processes_rqst_statement_copies_uc.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b3c95b58607a174877e30cf12d90e5ebca33bf60d24aba6acaa1a6fb50cddefd
description: Help customers request statement copies for their financial accounts. They can choose to receive their statement copies to a preferred address either via email or post.
products:
  - Automotive
release: "264"
---
# Request Statement Copies

Help customers request statement copies for their financial accounts. They can choose to receive their statement copies to a preferred address either via email or post.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d123559e71">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d123559e71 ">To assign permission sets to users:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d123559e71 ">
              <p>Assign Permission Sets</p>
              <p>AND</p>
              <p style="margin-bottom:0;">View Setup and Configuration</p>
            </td>

          </tr>
        </tbody>
      </table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-automotive-264-0-0-production-enus/55098325-b838-4fed-9e79-8cfa2d7b33a3/images/icon_important.png)

Important The topics linked in this document explain how Service Processes work with Financial Services Cloud. But you can refer to the topics to follow the steps to create and customize the service processes with a few configurations specific to Automotive Cloud.

Make sure to assign the Vehicle And Asset Finance Foundation permission set to users for setting up and using the Request Statement Copies service process.

1. [Prepare the Components Required for Your Service Process Setup](https://help.salesforce.com/s/articleView?id=ind.fsc_admin_sp_prep_cmpnts.htm&language=en_US&type=5).
2. [Install the Service Process Template](https://help.salesforce.com/s/articleView?id=ind.fsc_admin_sp_install_template.htm&language=en_US&type=5).
3. [Connect the Service Process ID to the Intake Form](https://help.salesforce.com/s/articleView?id=ind.fsc_admin_sp_id_omniscript.htm&language=en_US&type=5).
4. [Update the Service Process Fulfillment Flow Orchestrator](https://help.salesforce.com/s/articleView?id=ind.fsc_admin_sp_updt_flow_orch.htm&language=en_US&type=5).
5. Connect to MuleSoft and enable Integrations.
    1. In Setup, in the Quick Find box, enter Integrations Setup, and then select **Integrations Setup**.
    2. In Automotive Cloud Integrations, click **I accept the terms and conditions**.
    3. Turn on **Automotive Cloud Integrations**.
    4. Click **Connect to MuleSoft Instance**.
    5. Select a service and click **Next**.
    6. Enter your MuleSoft username and password and click **Sign In**.
    7. Click **Grant Access to <your username>**.
        
        It takes a few minutes for Salesforce to connect to MuleSoft.
    8. Locate the API to connect to and click **Enable**.
    9. In Setup, in the Quick Find box, enter Named Credential, and then select **Named Credential**.
    10. Create a new named credential and verify that it was added for the connected MuleSoft instance.
6. [Configure the Action Launcher for Service Processes](https://help.salesforce.com/s/articleView?id=ind.fsc_admin_sp_action_launcher.htm&language=en_US&type=5).
7. [Incorporate Your Company Logo in Service Process Communications](https://help.salesforce.com/s/articleView?id=ind.fsc_admin_sp_company_logo.htm&language=en_US&type=5).
8. [Add the Service Catalog Attributes Lightning Component to the Case Record Page](https://help.salesforce.com/s/articleView?id=ind.fsc_admin_sp_sva_case_page.htm&language=en_US&type=5).