---
schema_version: "1"
id: f52fa8abc0843624290fe5e24c448cbc307101e9d3ba522cbf25a6412c1940ec
title: Fee Reversal
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/auto_setup_service_processes_fee_reversal_uc.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.auto_setup_service_processes_fee_reversal_uc.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 905df2e21827a0dd6c1ee573c539d332dffeb8a82ddbc74b53b1bb5802bd8422
description: Reverse any charges that are incorrectly placed on loan or lease accounts on behalf of customers.
products:
  - Automotive
release: "264"
---
# Fee Reversal

Reverse any charges that are incorrectly placed on loan or lease accounts on behalf of customers.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d40517e71">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d40517e71 ">To assign permission sets to users:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d40517e71 ">
              <p>Assign Permission Sets</p>
              <p>AND</p>
              <p style="margin-bottom:0;">View Setup and Configuration</p>
            </td>

          </tr>
        </tbody>
      </table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-automotive-264-0-0-production-enus/55098325-b838-4fed-9e79-8cfa2d7b33a3/images/icon_important.png)

Important The topics linked in this document explain how Service Processes work with Financial Services Cloud. But you can refer to the topics to follow the steps to create and customize the service processes with a few configurations specific to Automotive Cloud.

Make sure to assign the Vehicle And Asset Finance Foundation permission set to users for setting up and using the Fee Reversal service process.

1. [Prepare the Components Required for Your Service Process Setup](https://help.salesforce.com/s/articleView?id=ind.fsc_admin_sp_prep_cmpnts.htm&language=en_US&type=5).
2. [Install the Service Process Template](https://help.salesforce.com/s/articleView?id=ind.fsc_admin_sp_install_template.htm&language=en_US&type=5).
3. [Connect the Service Process ID to the Intake Form](https://help.salesforce.com/s/articleView?id=ind.fsc_admin_sp_id_omniscript.htm&language=en_US&type=5).
4. [Update the Service Process Fulfillment Flow Orchestrator](https://help.salesforce.com/s/articleView?id=ind.fsc_admin_sp_updt_flow_orch.htm&language=en_US&type=5).
5. Connect to MuleSoft and enable Integrations.
    1. In Setup, in the Quick Find box, enter Integrations Setup, and then select **Integrations Setup**.
    2. In Automotive Cloud Integrations, click **I accept the terms and conditions**.
    3. Turn on **Automotive Cloud Integrations**.
    4. Click **Connect to MuleSoft Instance**.
    5. Select a service and click **Next**.
    6. Enter your MuleSoft username and password and click **Sign In**.
    7. Click **Grant Access to <your username>**.
        
        It takes a few minutes for Salesforce to connect to MuleSoft.
    8. Locate the API to connect to and click **Enable**.
    9. In Setup, in the Quick Find box, enter Named Credential, and then select **Named Credential**.
    10. Create a new named credential and verify that it was added for the connected MuleSoft instance.
6. [Configure the Action Launcher for Service Processes](https://help.salesforce.com/s/articleView?id=ind.fsc_admin_sp_action_launcher.htm&language=en_US&type=5).
7. [Incorporate Your Company Logo in Service Process Communications](https://help.salesforce.com/s/articleView?id=ind.fsc_admin_sp_company_logo.htm&language=en_US&type=5).
8. [Add the Service Catalog Attributes Lightning Component to the Case Record Page](https://help.salesforce.com/s/articleView?id=ind.fsc_admin_sp_sva_case_page.htm&language=en_US&type=5).
9. [Configure the Case Object for Fee Reversal Service Process](https://help.salesforce.com/s/articleView?id=ind.fsc_admin_sp_config_case_object__fee_reversal_uc.htm&language=en_US&type=5).