---
schema_version: "1"
id: e2a27aa862a0b2c1a597b1c13ec236ad10496e0bf8559cbc2b3440a9ba7cc611
title: Track Activities of Automotive Customers and Dealers on a Timeline
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/auto_set_up_timeline.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.auto_set_up_timeline.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 21cf20ef076f52b91ee9d973703ebb598ad565771a7061145f23eee4c2a5d4a2
description: Customer service representatives (CSRs) can view the activities related to a dealer or end customer, consolidated on a chronological, intuitive, and visual timeline. For example, when a customer enquires about an old case, the CSR can check the previous cases related to the customer on a timeline and understand the customer’s query better.
products:
  - Automotive
release: "264"
---
# Track Activities of Automotive Customers and Dealers on a Timeline

Customer service representatives (CSRs) can view the activities related to a dealer or end customer, consolidated on a chronological, intuitive, and visual timeline. For example, when a customer enquires about an old case, the CSR can check the previous cases related to the customer on a timeline and understand the customer’s query better.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr></tbody></table>

Automotive Cloud includes Interaction Timeline, a preconfigured timeline that shows the engagement interaction records related to a contact. The Service Console for Automotive is preconfigured with the Timeline component, which works with the Interaction Timeline.

You can also create and customize timelines that show other records and add them to the console and other standard apps. You can even add it to your partner portal.

For detailed setup and configuration steps, see [View Events Using Timeline in Salesforce](https://help.salesforce.com/s/articleView?id=ind.timeline.htm&type=5&language=en_US).