---
schema_version: "1"
id: 0e88a13c9701d4471aa08bf5835f0fc95a06ed644684ecbf6c87bcbc42bb7fb1
title: Service Console Components in Automotive Cloud
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/auto_set_up_service_excellence.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.auto_set_up_service_excellence.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: fc9c7c2d64cdf2467f3bb7b327ac95b93b48797a7d50660bc62dee38430eeed4
description: "The Service Console for Automotive comes preconfigured with the following Service Excellence components: Identity Verification, Timeline, and Record Alerts. Service Excellence components help original equipment manufacturers (OEMs) and dealer groups fine-tune every aspect of the automotive service experience and help customer service representatives (CSRs) proactively resolve queries. Service Excellence components can also be used outside the console such as a timeline on Vehicle page."
products:
  - Automotive
release: "264"
---
# Service Console Components in Automotive Cloud

The Service Console for Automotive comes preconfigured with the following Service Excellence components: Identity Verification, Timeline, and Record Alerts. Service Excellence components help original equipment manufacturers (OEMs) and dealer groups fine-tune every aspect of the automotive service experience and help customer service representatives (CSRs) proactively resolve queries. Service Excellence components can also be used outside the console such as a timeline on Vehicle page.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr></tbody></table>

The preconfigured components in the console can be customized further as per your business needs. In addition, Service Excellence components can be configured individually and used with different standard apps.

Here’s how different capabilities work in the Service Console for Automotive and as Service Excellence components.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:33.33333333333333%">
        <col style="width:33.33333333333333%">
        <col style="width:33.33333333333333%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d45480e69">Capability</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d45480e72">Included in the Service Console for Automotive?</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d45480e75">Is it a Service Excellence component?</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="Capability" class="slds-cell-wrap" style="vertical-align:top;" headers="d45480e69 ">Identity Verification</td>

          <td data-label="Included in the Service Console for Automotive?" class="slds-cell-wrap" style="vertical-align:top;" headers="d45480e72 ">
            <p>YES</p>
            <p style="margin-bottom:0;">The console comes with a Verify Caller Identity for Automotive flow.</p>
          </td>

          <td data-label="Is it a Service Excellence component?" class="slds-cell-wrap" style="vertical-align:top;" headers="d45480e75 ">
            <p>YES</p>
            <p style="margin-bottom:0;">You can use the preconfigured Verify Caller Identity for Automotive flow, the
              preconfigured flow available with Industry Service Excellence, or create your own flow. </p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Capability" class="slds-cell-wrap" style="vertical-align:top;" headers="d45480e69 ">Record Alerts</td>

          <td data-label="Included in the Service Console for Automotive?" class="slds-cell-wrap" style="vertical-align:top;" headers="d45480e72 ">
            <p>YES</p>
            <p style="margin-bottom:0;">The console comes with a Record Alerts component.</p>
          </td>

          <td data-label="Is it a Service Excellence component?" class="slds-cell-wrap" style="vertical-align:top;" headers="d45480e75 ">
            <p>YES</p>
            <p style="margin-bottom:0;">You can add the Record Alerts component to other pages such as Vehicle and configure
              record alerts as per your business use.</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Capability" class="slds-cell-wrap" style="vertical-align:top;" headers="d45480e69 ">Timeline</td>

          <td data-label="Included in the Service Console for Automotive?" class="slds-cell-wrap" style="vertical-align:top;" headers="d45480e72 ">
            <p>YES</p>
            <p style="margin-bottom:0;">The console comes with a Timeline component that shows engagement interaction records
              related to a contact. You can create timelines that show other records for the console
              too.</p>
          </td>

          <td data-label="Is it a Service Excellence component?" class="slds-cell-wrap" style="vertical-align:top;" headers="d45480e75 ">
            <p>YES</p>
            <p style="margin-bottom:0;">You can configure a timeline to show any records and add the Timeline component to any
              standard app page such as Vehicle.</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Capability" class="slds-cell-wrap" style="vertical-align:top;" headers="d45480e69 ">Audit Trail</td>

          <td data-label="Included in the Service Console for Automotive?" class="slds-cell-wrap" style="vertical-align:top;" headers="d45480e72 ">
            <p style="margin-bottom:0;">YES</p>
          </td>

          <td data-label="Is it a Service Excellence component?" class="slds-cell-wrap" style="vertical-align:top;" headers="d45480e75 ">
            <p style="margin-bottom:0;">YES</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Capability" class="slds-cell-wrap" style="vertical-align:top;" headers="d45480e69 ">Actions &amp; Recommendations</td>

          <td data-label="Included in the Service Console for Automotive?" class="slds-cell-wrap" style="vertical-align:top;" headers="d45480e72 ">
            <p>YES</p>
            <p style="margin-bottom:0;">The console comes with an Actions &amp; Recommendations component. It lists and recommends
              flows.</p>
          </td>

          <td data-label="Is it a Service Excellence component?" class="slds-cell-wrap" style="vertical-align:top;" headers="d45480e75 ">
            <p style="margin-bottom:0;">NO</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Capability" class="slds-cell-wrap" style="vertical-align:top;" headers="d45480e69 ">Action Launcher</td>

          <td data-label="Included in the Service Console for Automotive?" class="slds-cell-wrap" style="vertical-align:top;" headers="d45480e72 ">
            <p>NO</p>
            <p style="margin-bottom:0;">If you’ve configured Action Launcher for your org, you can manually add the Action
              Launcher component to the console page layout.</p>
          </td>

          <td data-label="Is it a Service Excellence component?" class="slds-cell-wrap" style="vertical-align:top;" headers="d45480e75 ">
            <p>YES</p>
            <p style="margin-bottom:0;">You can add the Action Launcher component to any standard app. It lists Salesforce Flow,
              OmniScripts, and Quick actions.</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Capability" class="slds-cell-wrap" style="vertical-align:top;" headers="d45480e69 ">Knowledge</td>

          <td data-label="Included in the Service Console for Automotive?" class="slds-cell-wrap" style="vertical-align:top;" headers="d45480e72 ">
            <p>YES</p>
            <p style="margin-bottom:0;">The console comes with a Knowledge component.</p>
          </td>

          <td data-label="Is it a Service Excellence component?" class="slds-cell-wrap" style="vertical-align:top;" headers="d45480e75 ">
            <p>NO</p>
            <p style="margin-bottom:0;">Knowledge is a standard platform capability.</p>
          </td>

        </tr>
      </tbody>
    </table>

#### See Also

- [_Salesforce Help_: Enhance the Service Journey of Dealers and Customers](https://help.salesforce.com/s/articleView?id=ind.auto_service_parent.htm&release=264.0.0&type=5 "Automotive Cloud helps original equipment manufacturers (OEMs) nurture long-term relationships with stakeholders, and grow customer and dealer loyalty and lifetime value. Use Service Console for Automotive to deliver meaningful, intelligent, and personalized service interactions from a single page. Enhance the productivity of customer service representatives and service agents, and enable them to deliver excellent service with Service Excellence components.")