---
schema_version: "1"
id: 82a00f088e3696e328354e8e76a3a714830e33a2a295f47509bb89c2085e4fa4
title: Set Up the Service Console for Automotive Cloud
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/auto_set_up_service_console.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.auto_set_up_service_console.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b647db626d5545b87f666375b0004d57aee7879be87b7580cb2f260c688eedfa
description: "Customer service representatives can use Service Console for Automotive to get a holistic picture of customers and their activities, effectively address customer requests, and earn their trust. Refine each step of the service journey to perfection with Service Excellence components: Identity Verification, Timeline, Record Alerts, Action Launcher, and Audit Trail."
products:
  - Automotive
release: "264"
---
# Set Up the Service Console for Automotive Cloud

Customer service representatives can use Service Console for Automotive to get a holistic picture of customers and their activities, effectively address customer requests, and earn their trust. Refine each step of the service journey to perfection with Service Excellence components: Identity Verification, Timeline, Record Alerts, Action Launcher, and Audit Trail.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr></tbody></table>

- **[Prerequisites for Service Console for Automotive](https://help.salesforce.com/s/articleView?id=ind.auto_set_up_service_console_considerations.htm&release=264.0.0&type=5)**  
    Review these prerequisites and considerations to set up and use Service Console for Automotive.
- **[Service Console Components in Automotive Cloud](https://help.salesforce.com/s/articleView?id=ind.auto_set_up_service_excellence.htm&release=264.0.0&type=5)**  
    The Service Console for Automotive comes preconfigured with the following Service Excellence components: Identity Verification, Timeline, and Record Alerts. Service Excellence components help original equipment manufacturers (OEMs) and dealer groups fine-tune every aspect of the automotive service experience and help customer service representatives (CSRs) proactively resolve queries. Service Excellence components can also be used outside the console such as a timeline on Vehicle page.
- **[Protect Information of Automotive Customers and Dealers With Audit Trail](https://help.salesforce.com/s/articleView?id=ind.auto_set_up_audit_trail.htm&release=264.0.0&type=5)**  
    Use Audit Trail to examine customer identity verifications logs, identify possible cases of identity fraud, and meet audit compliance standards. Customer identity verification records are created when a customer service representative uses an Identity Verification flow to verify a dealer or an end-customer. Use Audit Trail to inspect these records.
- **[Verify the Identity of Your Automotive Customers and Dealers](https://help.salesforce.com/s/articleView?id=ind.auto_set_up_identity_verification.htm&release=264.0.0&type=5)**  
    Use Identity Verification to protect the personally identifiable information (PII) and other sensitive information of dealers and end-customers and prevent the unauthorized use of such information. Customer service representatives can use Identity Verification flows to verify the identity of a customer or their authorized representative with preset verification questions. You can choose which details a person must provide to prove their identity, such as social security number, birth date, email, or phone number.
- **[Track Activities of Automotive Customers and Dealers on a Timeline](https://help.salesforce.com/s/articleView?id=ind.auto_set_up_timeline.htm&release=264.0.0&type=5)**  
    Customer service representatives (CSRs) can view the activities related to a dealer or end customer, consolidated on a chronological, intuitive, and visual timeline. For example, when a customer enquires about an old case, the CSR can check the previous cases related to the customer on a timeline and understand the customer’s query better.
- **[Resolve Automotive Customer and Dealer Requests With Action Launcher](https://help.salesforce.com/s/articleView?id=ind.auto_set_up_action_launcher.htm&release=264.0.0&type=5)**  
    Customer service representatives can use Action Launcher to find and launch the relevant service actions. Execute actions to resolve dealer and end-customer requests, such as requests to book test drive, provide roadside assistance, and schedule a service appointment. You can configure actions using Salesforce Flow, OmniScripts, or quick actions as per your business use.
- **[Stay on Top of Changes Related to Your Automotive Records](https://help.salesforce.com/s/articleView?id=ind.auto_set_up_record_alerts.htm&release=264.0.0&type=5)**  
    Record Alerts help customer service representatives (CSRs) view actionable, relevant alerts for changes to the records of dealers and end-customers. For example, get alerts regarding the expiration of an engine insurance, an upcoming service appointment, a pending periodic maintenance, and more.