Record Alerts help customer service representatives (CSRs) view actionable, relevant
alerts for changes to the records of dealers and end-customers. For example, get alerts regarding
the expiration of an engine insurance, an upcoming service appointment, a pending periodic
maintenance, and more.
Required Editions
| Available in: Enterprise, Unlimited, and Developer
Editions. |
Service Console for Automotive is preconfigured with the Record Alerts component. You can also
add the Record Alerts component to any other standard app. Configure record alerts based on your
business needs. For example, you can integrate data about telematics, advanced driver assistance
systems, service history, and repair history, and configure alerts for that data.
For detailed setup and configuration steps, see Record Alertsin the Common Features Guide.
