---
schema_version: "1"
id: b4b86ae4e64e9e21a18f0d032991eefea35b2222cf52fe45ef780837364aa3b6
title: Troubleshoot Appointment Scheduling in Automotive Cloud
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/auto_scheduler_troubleshooting.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.auto_scheduler_troubleshooting.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 6e6fe89ea94fe743fee651c98c1add5981862ce340d4ee652400285b2bf3553c
description: Can’t seem to get Automotive Scheduler working for you? To resolve issues with appointment scheduling, try these solutions.
products:
  - Automotive
release: "264"
---
# Troubleshoot Appointment Scheduling in Automotive Cloud

Can’t seem to get Automotive Scheduler working for you? To resolve issues with appointment scheduling, try these solutions.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d72828e63">Issue</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d72828e66">Possible Resolution</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Issue" class="slds-cell-wrap" style="vertical-align:top;" headers="d72828e63 ">When an internal user can’t find any dealer on the Select a Location screen of the
              test drive wizard.</td>

            <td data-label="Possible Resolution" class="slds-cell-wrap" style="vertical-align:top;" headers="d72828e66 ">
              <ul>
                <li>Make sure the work type group of category Test Drive is linked to a test drive work
                  type and that work type is linked to the desired dealer’s service territory.</li>

                <li>Make sure you have set up the named credentials correctly. Follow all steps in <a href="https://help.salesforce.com/s/articleView?id=ind.auto_scheduler_named_credential.htm&amp;release=264.0.0&amp;type=5" title="A named credential specifies the authentication parameters and the URL of a callout endpoint in one definition. Create a named credential for all users who create appointments so that they’re automatically authenticated by the application. The Created By field on a service appointment record displays their name. The OmniScript-based appointment flows use the named credential as an input parameter in the integration procedures to identify the user who initiates the appointment.">Create a Named Credential for Automotive
                    Scheduler</a>.</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Issue" class="slds-cell-wrap" style="vertical-align:top;" headers="d72828e63 ">When a user can’t find the desired vehicle for a test drive listed on the Select a
              Vehicle screen of the wizard.</td>

            <td data-label="Possible Resolution" class="slds-cell-wrap" style="vertical-align:top;" headers="d72828e66 ">
              <ul>
                <li>Make sure the Vehicle record is related to the Asset record which is linked as a
                  service resource to the dealer’s service territory.</li>

                <li>Make sure your admin has enabled multi-resource scheduling in Setup. See <a href="https://help.salesforce.com/s/articleView?id=platform.ls_set_up_multiresource.htm&amp;type=5&amp;language=en_US" target="_blank">Enable and Configure Multi-Resource
                    Scheduling</a>.</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Issue" class="slds-cell-wrap" style="vertical-align:top;" headers="d72828e63 ">When a user can’t find the desired service technician for a test drive or a vehicle
              service appointment.</td>

            <td data-label="Possible Resolution" class="slds-cell-wrap" style="vertical-align:top;" headers="d72828e66 ">
              <ul>
                <li>Make sure you have assigned a custom permission set that includes the Let a user be
                  included in appointments in Salesforce Scheduler system permission to the Technician type
                  service resource associated with a dealer’s service territory. See <a href="https://help.salesforce.com/s/articleView?id=ind.auto_scheduler_permission_sets.htm&amp;release=264.0.0&amp;type=5" title="Create a custom permission set for service technicians and service agents so that they can be selected as service resources for an appointment. Create another custom permission set for external users to provide access to OmniScripts, DataRaptors, and FlexCards so that they can schedule appointments from an Experience Cloud site.">Create Custom Permission Sets for Automotive
                    Scheduler</a>.</li>

                <li>Make sure your admin has enabled multi-resource scheduling in Setup. See <a href="https://help.salesforce.com/s/articleView?id=platform.ls_set_up_multiresource.htm&amp;type=5&amp;language=en_US" target="_blank">Enable and Configure Multi-Resource
                    Scheduling</a>.</li>

                <li>Make sure you assign the same test drive skill to the Asset and Technician type service
                  resources and the work type associated to the dealer’s service territory. See <a href="https://help.salesforce.com/s/articleView?id=ind.auto_scheduler_assign_skills.htm&amp;release=264.0.0&amp;type=5" title="A service territory can have multiple service resources assigned to it, which includes sales reps, service technicians, and service agents. The territory also has multiple work types associated with it such as general vehicle checkup, body and paint work, test drive assistance, and engine repairs. Assign skills to service resources to indicate their areas of expertise, and assign skills to work types to define the type of expertise required to perform the job. The scheduling flow in Automotive Cloud matches the skills of available service resources in a territory to the skills required for the selected work type to help users make the right choice.">Assign Skills to Work Types and Service Resources
                    in Automotive Cloud</a>.</li>

                <li>Make sure the operating hours associated with the dealer’s service territory matches
                  the operating hours associated with the related test drive or vehicle service work types.
                  See <a href="https://help.salesforce.com/s/articleView?id=ind.auto_configure_schedulerset_up_operating_hours_and_holidays_in_automotive_cloud.htm&amp;type=5&amp;language=en_US" target="_blank">Set Up Operating Hours in Automotive Cloud</a>.</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Issue" class="slds-cell-wrap" style="vertical-align:top;" headers="d72828e63 ">When a user can’t find the desired timeslots for an appointment on the Select a Time
              Slot screen of a test drive or vehicle service appointment wizard.</td>

            <td data-label="Possible Resolution" class="slds-cell-wrap" style="vertical-align:top;" headers="d72828e66 ">
              <ul>
                <li>If there are no time slots available for a service resource associated with the
                  dealer’s territory for 30 days from the current date, the resource won’t be available for
                  selection in the appointment scheduling flows.</li>

                <li>When you schedule a test drive, the appointment scheduling flow shows the slots based
                  on the combined availability of the vehicle and the technician. You can either select a
                  different date or select a different technician.</li>

                <li>Make sure your admin has enabled multi-resource scheduling in Setup. See <a href="https://help.salesforce.com/s/articleView?id=platform.ls_set_up_multiresource.htm&amp;type=5&amp;language=en_US" target="_blank">Enable and Configure Multi-Resource
                    Scheduling</a>.</li>

                <li>Make sure you assign the same test drive skill to the Asset and Technician type service
                  resources and the work type associated to the dealer’s service territory. See <a href="https://help.salesforce.com/s/articleView?id=ind.auto_scheduler_assign_skills.htm&amp;release=264.0.0&amp;type=5" title="A service territory can have multiple service resources assigned to it, which includes sales reps, service technicians, and service agents. The territory also has multiple work types associated with it such as general vehicle checkup, body and paint work, test drive assistance, and engine repairs. Assign skills to service resources to indicate their areas of expertise, and assign skills to work types to define the type of expertise required to perform the job. The scheduling flow in Automotive Cloud matches the skills of available service resources in a territory to the skills required for the selected work type to help users make the right choice.">Assign Skills to Work Types and Service Resources
                    in Automotive Cloud</a>.</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Issue" class="slds-cell-wrap" style="vertical-align:top;" headers="d72828e63 ">When the admin tries to set up named credentials and a connected app, the
              authentication fails.</td>

            <td data-label="Possible Resolution" class="slds-cell-wrap" style="vertical-align:top;" headers="d72828e66 ">
              <ul>
                <li>Make sure you enter the Salesforce Classic URLs for token endpoint and authorize
                  endpoints when you update the authentication provider for the connected app with the
                  consumer details.</li>

                <li>Make sure you copy the URL from the Salesforce Configuration section of the Auth.
                  Provider record page, and paste it in the Callback URL field of the connected app record
                  page.</li>

                <li> Make sure you enter the Salesforce Classic URL when you create the AUTOSCHEDULER named
                  credential.</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Issue" class="slds-cell-wrap" style="vertical-align:top;" headers="d72828e63 ">When the appointment scheduling fails for a test drive or vehicle service
              appointment.</td>

            <td data-label="Possible Resolution" class="slds-cell-wrap" style="vertical-align:top;" headers="d72828e66 ">
              <ul>
                <li>Make sure you only launch the test drive scheduling wizard from a Lead or Opportunity
                  record, and the vehicle service scheduling wizard from a Vehicle record.</li>

                <li>Make sure there aren’t any status validations related to the Service Appointment
                  record. See <a href="https://help.salesforce.com/s/articleView?id=platform.ls_appointment_statuses_and_status_categories_in_salesforce_scheduler.htm&amp;type=5&amp;language=en_US" target="_blank">Appointment Statuses and Status Categories in Salesforce
                    Scheduler</a>.</li>

              </ul>
            </td>

          </tr>
        </tbody>
      </table>