---
schema_version: "1"
id: a3a218ce18e9ef0ddbaa7fc8680c9dac3325934c409c5b0018bcaf25e85b339e
title: Manage Vehicle Service Appointments in Automotive Cloud
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/auto_scheduler_parent_vehicle_service.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.auto_scheduler_parent_vehicle_service.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 74d23888ebf64e8dd905299c6d9863e898a58e356abe98376084817339e6172a
description: Vehicles require timely maintenance and periodic checkups for a variety of services and repairs and vehicle service is a primary contributor for effective post-sales experience. As a service agent at a dealership, or a service agent for an original equipment manufacturer, or a customer, you can schedule vehicle service appointments. Use a simple guided flow to select the type of service, a technician, the location of the service center, and the preferred time slot for an appointment.
products:
  - Automotive
release: "264"
---
# Manage Vehicle Service Appointments in Automotive Cloud

Vehicles require timely maintenance and periodic checkups for a variety of services and repairs and vehicle service is a primary contributor for effective post-sales experience. As a service agent at a dealership, or a service agent for an original equipment manufacturer, or a customer, you can schedule vehicle service appointments. Use a simple guided flow to select the type of service, a technician, the location of the service center, and the preferred time slot for an appointment.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr></tbody></table>

- **[Schedule Vehicle Service Appointments as an Internal User](https://help.salesforce.com/s/articleView?id=ind.auto_configure_schedulerschedule_vehicle_service_appintments_as_an_internal_user.htm&release=264.0.0&type=5)**  
    As a service agent or a service manager at an original equipment manufacturer company, you can schedule vehicle service appointments on behalf of customers. Providing the right service at the right time increases customer satisfaction scores and improves a customer’s post-sales experience. You can use an OmniScript-based guided flow to schedule a service appointment directly from a vehicle record page. Select the service center, the type of service, the technician who assists with the appointment, and the customer’s preferred time slot.
- **[Schedule Vehicle Service Appointments as a Dealer User](https://help.salesforce.com/s/articleView?id=ind.auto_configure_schedulerschedule_vehicle_service_appintments_as_a_dealer_user.htm&release=264.0.0&type=5)**  
    As a service executive at a dealership, you can schedule vehicle service appointments on behalf of customers. When customers contact service providers at a dealership, the users at the dealership can quickly book an appointment based on the customers’ preferences. Use an OmniScript-based guided flow to schedule a service appointment directly from a vehicle record page. The flow automatically detects the dealership location and allows you to select the type of service, the technician who assists with the appointment, and the customer’s preferred time slot.
- **[Schedule Vehicle Service Appointments as a Customer](https://help.salesforce.com/s/articleView?id=ind.auto_configure_schedulerschedule_vehicle_service_appintments_as_a_customer.htm&release=264.0.0&type=5)**  
    As a customer, you can schedule service appointments for vehicle repairs and maintenance jobs from an Experience Cloud site. Use a self-service flow to select the service type, the nearest service center, a technician skilled at the service, and a convenient time slot.