---
schema_version: "1"
id: b7329d710ca78460f204687603dc9feab3387ae2e3f60c0a4b374cc7e2747443
title: Assign Skills to Work Types and Service Resources in Automotive Cloud
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/auto_scheduler_assign_skills.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.auto_scheduler_assign_skills.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 6c598d8a42ab43fd2e0bf395f3e19a5f5b6aca60b00a7154e8e4d2a90c658cae
description: A service territory can have multiple service resources assigned to it, which includes sales reps, service technicians, and service agents. The territory also has multiple work types associated with it such as general vehicle checkup, body and paint work, test drive assistance, and engine repairs. Assign skills to service resources to indicate their areas of expertise, and assign skills to work types to define the type of expertise required to perform the job. The scheduling flow in Automotive Cloud matches the skills of available service resources in a territory to the skills required for the selected work type to help users make the right choice.
products:
  - Automotive
release: "264"
---
# Assign Skills to Work Types and Service Resources in Automotive Cloud

A service territory can have multiple service resources assigned to it, which includes sales reps, service technicians, and service agents. The territory also has multiple work types associated with it such as general vehicle checkup, body and paint work, test drive assistance, and engine repairs. Assign skills to service resources to indicate their areas of expertise, and assign skills to work types to define the type of expertise required to perform the job. The scheduling flow in Automotive Cloud matches the skills of available service resources in a territory to the skills required for the selected work type to help users make the right choice.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
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        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d59157e63">User Permissions Needed</th>
          </tr>
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        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d59157e63 ">To assign skills:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d59157e63 ">Create access on Skill Requirement and Service Resource Skill</td>

          </tr>
        </tbody>
      </table>

Make sure that your admin has [defined a global list of skills](https://help.salesforce.com/s/articleView?id=ind.auto_configure_schedulerset_up_service_representative_skills_in_automotive_cloud.htm&type=5&language=en_US) for your company in Setup.

1. On a service resource record page, go to the Related tab.
2. Click **Assign Skills** on the Service Resource Skills related list, and select all relevant skills for the resource.
    
    A service resource can be assigned to an appointment only if the resource has all the skills that are required for the work type associated with that appointment. For test drive appointments, assign the same skills to the Asset and Technician type service resources.
3. Click **Next.**
4. Enter a skill level from 0 through 99.99 based on how your business measures skill level.
5. Enter a start date and an end date.
    
    For example, if a service technician must be recertified in the collision repair and refinish skill every two years, enter an end date two years later than the start date.
6. Click **Save**.
7. On a service work type page, go to the Related tab.
8. Click **New** on the Skill Requirements related list.
9. In the Skill Required field, select a skill.
10. Enter a skill level from 0 to 99.99 based on how your business measures skill level.
11. Click **Save**.