---
schema_version: "1"
id: 195bb5ac8cb76e7196c6dd159e634b485b6a80e53eebb394c5ccb78c3713516b
title: Product Service Campaign Management
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/auto_psc_set_up_svc_proc.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.auto_psc_set_up_svc_proc.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0b59512a9102ad2e04f7850cf9172ab105736dbac8133b3b9a1b82b855530cdc
description: Set up service processes for managing product service campaigns such as recalls.
products:
  - Automotive
release: "264"
---
# Product Service Campaign Management

Set up service processes for managing product service campaigns such as recalls.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

- **[Recall Inquiry](https://help.salesforce.com/s/articleView?id=ind.auto_psc_set_up_recall_svc_proc.htm&release=264.0.0&type=5)**  
    Check an asset's recall status and assist customers in locating authorized dealers for the next steps of service. View the list of assets with an open recall for an account. Select a product service campaign and a relevant preferred partner. A case is created post submission of the service process request and automatically fulfilled. An email is sent to the account with details of the authorized dealer that the customer can get in touch with to proceed with recall execution.
- **[Recall Service Appointment Scheduling](https://help.salesforce.com/s/articleView?id=ind.auto_svc_proc_recall_appt_scheduling.htm&release=264.0.0&type=5)**  
    Help customers book a service appointment with an authorized dealer for their assets affected by an open recall campaign. Customer support reps can efficiently launch a guided intake flow from an account record to review related assets, product service campaigns, and service territories to create a case and service catalog request. The case is closed automatically and the customer is notified by email when the record-triggered orchestration completes fulfillment by guiding the rep through partner, work type, service resource, and time-slot selection to schedule the service appointment.