---
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title: Program and Case Management in Automotive Cloud
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/auto_program_and_case_management.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.auto_program_and_case_management.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
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description: Manage your company's programs, enhance service delivery, and process public complaints with purpose-built tools and automation workflows. Track your company's programs, such as dealer product trainings and supplier product trainings, and manage program participation and benefit disbursement by using Program Management. Process support referral requests and connect individuals with the relevant support services, such as Corporate Social Responsibility services, by using Case Referral Intake. Streamline how your company responds to public concerns, such as vehicle faults and customer service issues, by using Complaint Management and Incident Tracking.
products:
  - Automotive
release: "264"
---
# Program and Case Management in Automotive Cloud

Manage your company's programs, enhance service delivery, and process public complaints with purpose-built tools and automation workflows. Track your company's programs, such as dealer product trainings and supplier product trainings, and manage program participation and benefit disbursement by using Program Management. Process support referral requests and connect individuals with the relevant support services, such as Corporate Social Responsibility services, by using Case Referral Intake. Streamline how your company responds to public concerns, such as vehicle faults and customer service issues, by using Complaint Management and Incident Tracking.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

For detailed setup and configuration steps, see [Program and Case Management](https://help.salesforce.com/s/articleView?id=ind.prog_case_mgmt.htm&language=en_US).