Supplier recovery specialists at original equipment manufacturers (OEM) can recover the
costs incurred due to defects or quality issues in the supplier's products. Create contracts with
suppliers to capture information about the expenses to be covered. Keep the supplier recovery
process transparent by clearly defining the recovery terms in the contract. Raise supplier
recovery claims from existing warranty claims to mitigate finances from repairs done by dealers.
Claim adjudicators on the suppliers' side can adjudicate claims from Automotive Experience Cloud
sites. The supplier recovery process is typically the last step in the warranty management
lifecycle.
Required Editions
| Available in: Enterprise, Unlimited, and Developer
Editions |
- Supplier Recovery Claims in Automotive Cloud
Supplier recovery specialists at original equipment manufacturers can capture information about suppliers and define terms of engagement with them for supplier recovery. Include the required information about the parts and components that are supplied in a detailed supplier contract. Store information for a supplier recovery claim in the Claim, Claim Item, Claim Coverage, and Claim Coverage Payment Detail records.
- Create Suppliers and Contracts in Automotive Cloud
Supplier recovery specialists at original equipment manufacturers can capture details about the suppliers and their products by creating supplier and supplier product records. Create contract records to capture recovery terms for the parts procured from the supplier.
- Create Supplier Recovery Claims in Automotive Cloud
Supplier recovery specialists capture details about the expenses incurred due to defects that arise in parts and components procured from suppliers. Create the supplier recovery claims from corresponding warranty claims.
- Track and Adjudicate Supplier Recovery Claims
A claims adjudicator on the supplier's side reviews the supplier recovery claim from the original equipment manufacturer (OEM) and collaborates with the supplier recovery specialist at the OEM to process the claim. Adjust the details of a supplier recovery claim based on your OEM contract terms from the Automotive Experience Cloud site.
