---
schema_version: "1"
id: c3309d22ce9fc08ad6d68647038439b9d74da037a3cd82bf4f5d0c63960b9ba4
title: "Subagent: Automotive Warranty Claims Management"
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/auto_genai_warranty_claims_mgm_topic.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.auto_genai_warranty_claims_mgm_topic.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 55413f08c4a94df01b14e47c955b583d53193a0e11d00e363defe769be3226d6
description: Service reps in an Automotive original equipment manufacturer (OEM) can use the Automotive Warranty Claims Management subagent to summarize submitted warranty claims, check the status of their claims, and validate the warranty information of their vehicles, assets, or parts. This subagent provides a conversational AI assistant, helping service reps to interact with the system using natural language and query information specific to the warranty lifecycle of products and parts, all in one flow.
products:
  - Automotive
release: "264"
---
# Subagent: Automotive Warranty Claims Management

Service reps in an Automotive original equipment manufacturer (OEM) can use the Automotive Warranty Claims Management subagent to summarize submitted warranty claims, check the status of their claims, and validate the warranty information of their vehicles, assets, or parts. This subagent provides a conversational AI assistant, helping service reps to interact with the system using natural language and query information specific to the warranty lifecycle of products and parts, all in one flow.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with the Agentforce for Automotive add-on or included in Agentforce 1 Automotive Edition. Requires each user to have the Agentforce for Automotive add-on to access the action.</td></tr></tbody></table>

## Subagent Details

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">API Name</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">AutomotiveWarrantyClaimsManagement</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">Included Agent Actions</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">
              <ul>
                <li>​Get Warranty Claims for Account</li>

                <li>​​Send Email to Contacts</li>

                <li>​Get Warranty Related Record Summary​​</li>

                <li>​Check Asset For Warranty​​</li>

                <li>​Search Customer Accounts</li>

                <li>Check Coverage for Parts</li>

                <li>Get Account Vehicles with Extended Parameters</li>

              </ul>
            </td>

          </tr>
        </tbody>
      </table>

## Examples of Utterances That Trigger This Subagent

- “Show claims for the Neogen account”
- “Show vehicles for the Neogen account with a VIN ending with 999. Check if this vehicle is under warranty coverage”

![Example](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-automotive-264-0-0-production-enus/55098325-b838-4fed-9e79-8cfa2d7b33a3/images/icon_example.png)

Example Here’s how service reps can launch Agentforce from any page and summarize warranty claims information for customers by using Agentforce.<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
            <colgroup>
              <col style="width:33.33333333333333%">
              <col style="width:33.33333333333333%">
              <col style="width:33.33333333333333%">
            </colgroup>
            <thead class="slds-text-title_caps ">
              <tr class="">
                <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d130771e151">Example Utterance or User Input</th>
                <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d130771e154">Agent response</th>
                <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d130771e157">Standard Action Engaged</th>
              </tr>
            </thead>
            <tbody>
              <tr class="">
                <td data-label="Example Utterance or User Input" class="slds-cell-wrap" style="vertical-align:top;" headers="d130771e151 ">“Show the claims of the Neogen account”</td>

                <td data-label="Agent response" class="slds-cell-wrap" style="vertical-align:top;" headers="d130771e154 ">The agent shows the account record for the Neogen account and asks for user
                  confirmation for accuracy before proceeding. The agent then shows the list of claims
                  available for the Neogen account. </td>

                <td data-label="Standard Action Engaged" class="slds-cell-wrap" style="vertical-align:top;" headers="d130771e157 ">Get Warranty Claims for Account</td>

              </tr>
              <tr class="">
                <td data-label="Example Utterance or User Input" class="slds-cell-wrap" style="vertical-align:top;" headers="d130771e151 ">“Summarize the warranty details for the claim CL116”</td>

                <td data-label="Agent response" class="slds-cell-wrap" style="vertical-align:top;" headers="d130771e154 ">The agent shows a detailed summary of the claim warranty details along with
                  historical activities for the past six months. </td>

                <td data-label="Standard Action Engaged" class="slds-cell-wrap" rowspan="2" style="vertical-align:top;" headers="d130771e157 ">Get Warranty Related Record Summary​​</td>

              </tr>
              <tr class="">
                <td data-label="Example Utterance or User Input" class="slds-cell-wrap" style="vertical-align:top;" headers="d130771e151 ">“Summarize the details for the claim item CLI002”</td>

                <td data-label="Agent response" class="slds-cell-wrap" style="vertical-align:top;" headers="d130771e154 ">The agent shows a detailed summary of the claim item warranty details. </td>

              </tr>
              <tr class="">
                <td data-label="Example Utterance or User Input" class="slds-cell-wrap" style="vertical-align:top;" headers="d130771e151 ">“Can you show me the claims for the Neogen account for their vehicle with a
                  Vehicle Identification Number ending with 0003.” </td>

                <td data-label="Agent response" class="slds-cell-wrap" style="vertical-align:top;" headers="d130771e154 ">The agent first asks for confirmation about the right vehicle before showing
                  the warranty claim records for the selected vehicle.</td>

                <td data-label="Standard Action Engaged" class="slds-cell-wrap" style="vertical-align:top;" headers="d130771e157 ">Get Account Vehicles with Extended Parameters and Get Warranty Claims for
                  Account</td>

              </tr>
              <tr class="">
                <td data-label="Example Utterance or User Input" class="slds-cell-wrap" style="vertical-align:top;" headers="d130771e151 ">“Can you check if this customer's hydraulic asset is currently under
                  warranty?”</td>

                <td data-label="Agent response" class="slds-cell-wrap" style="vertical-align:top;" headers="d130771e154 ">
                  <p>If the asset is a non-serializable asset, the agent shows the asset warranty
                    records available for the asset. If none are found, the agent responds that no
                    warranty coverages were found.</p>
                  <p style="margin-bottom:0;">If the asset is a serializable asset, the agent asks for user selection of the
                    asset they want a warranty check for. </p>
                </td>

                <td data-label="Standard Action Engaged" class="slds-cell-wrap" style="vertical-align:top;" headers="d130771e157 ">
                  <p style="margin-bottom:0;">Check Asset For Warranty​​ and Check Coverage for Parts</p>
                </td>

              </tr>
              <tr class="">
                <td data-label="Example Utterance or User Input" class="slds-cell-wrap" style="vertical-align:top;" headers="d130771e151 ">“Summarize warranty details for asset SN-EXC-1001”</td>

                <td data-label="Agent response" class="slds-cell-wrap" style="vertical-align:top;" headers="d130771e154 ">The agent shows a summary for the asset warranty associated with the selected
                  asset. </td>

                <td data-label="Standard Action Engaged" class="slds-cell-wrap" style="vertical-align:top;" headers="d130771e157 ">Get Warranty Related Record Summary​​</td>

              </tr>
              <tr class="">
                <td data-label="Example Utterance or User Input" class="slds-cell-wrap" style="vertical-align:top;" headers="d130771e151 ">“Can you share all this information to the customer’s email address?”</td>

                <td data-label="Agent response" class="slds-cell-wrap" style="vertical-align:top;" headers="d130771e154 ">The agent sends an email with the warranty coverage details to the
                  customer.</td>

                <td data-label="Standard Action Engaged" class="slds-cell-wrap" style="vertical-align:top;" headers="d130771e157 ">Send Email to Contacts</td>

              </tr>
            </tbody>
          </table>