---
schema_version: "1"
id: a6713bec7539c3a3ed24648ee20ce5a79285d50f23cf097b2f5bc54f6323308c
title: Create an Agent from the Warranty Claims Adjudication Template
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/auto_genai_warranty_claims_adj_create_agent.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.auto_genai_warranty_claims_adj_create_agent.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: dc7aa30adc192580b71ac4d47849c9863e77a4f9caf049ec21db6a1d8e28a5f5
description: Give adjudicators an Agentforce Employee agent that summarizes queue volume, ranks claims by value and age, and flags fraud risks.
products:
  - Automotive
release: "264"
---
# Create an Agent from the Warranty Claims Adjudication Template

Give adjudicators an Agentforce Employee agent that summarizes queue volume, ranks claims by value and age, and flags fraud risks.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with the Agentforce for Automotive add-on or included in Agentforce 1 Automotive Edition. Requires each user to have the Agentforce for Automotive add-on to access the action.</td></tr></tbody></table>

1. [Set up Einstein generative AI to get access to powerful generative AI features](https://help.salesforce.com/s/articleView?id=ai.generative_ai_enable.htm&language=en_US&type=5).
2. [Enable Agentforce](https://help.salesforce.com/s/articleView?id=ai.agent_setup_enable.htm&language=en_US&type=5).
3. Create an Agentforce Employee agent by using the Warranty Claims Adjudication template, and configure the settings for your company.
4. Set up and manage Automotive Cloud agents in Slack. Adjudicators can also work with the agent from Slack by using the Warranty Claims Adjudication for Slack template.
    
    There's no automatic context picking in Slack. If the Slack channel is for an account, ask the agent to summarize details for that account by name rather than saying "this account."

To adjudicate claims, adjudicators launch the Agentforce panel and enter an utterance, such as "Show claim history for Neogen."