---
schema_version: "1"
id: 803ec3add34bd7d7e4bb0437f24b05e8e57d01238a2dbf1e818765f81b228a3f
title: "Subagent: Vehicle Service Work Order Management"
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/auto_genai_veh_svc_wo_est_topic.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.auto_genai_veh_svc_wo_est_topic.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4dcff9a1252f04af65fc3e936f156d05c98c9e3ad412516b4b60df6cf48a5d1a
description: Service reps in an original equipment manufacturing company can use the Vehicle Service Work Order Management subagent to create work orders based on quotes selected by a user and draft emails to customers.
products:
  - Automotive
release: "264"
---
# Subagent: Vehicle Service Work Order Management

Service reps in an original equipment manufacturing company can use the Vehicle Service Work Order Management subagent to create work orders based on quotes selected by a user and draft emails to customers.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with the Agentforce for Automotive add-on or included in Agentforce 1 Automotive Edition. Requires each user to have the Agentforce for Automotive add-on to access the action.</td></tr></tbody></table>

## Subagent Details

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">API Name</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">VehicleServiceWorkOrderManagement</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">Included Agent Actions</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">
              <ul>
                <li><a href="https://help.salesforce.com/s/articleView?id=ai.agent_ref_get_svc_quote.htm&amp;language=en_US" target="_blank">Get Service Quote</a></li>

                <li><a href="https://help.salesforce.com/s/articleView?id=ai.agent_ref_create_svc_wo.htm&amp;language=en_US" target="_blank">Create Service Work Order</a></li>

                <li><a href="https://help.salesforce.com/s/articleView?id=ai.copilot_actions_ref_draft_or_revise_email.htm&amp;type=5&amp;language=en_US" target="_blank">Draft or Revise Email</a></li>

              </ul>
            </td>

          </tr>
        </tbody>
      </table>

## Examples of Utterances That Trigger This Subagent

- “Create a work order for this quote for the Neogen account”
- “Show me the list of active and accepted quotes for the Neogen LXi vehicle”

![Example](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-automotive-264-0-0-production-enus/55098325-b838-4fed-9e79-8cfa2d7b33a3/images/icon_example.png)

Example Here’s how service reps at automotive companies can manage vehicle service work orders for a customer by using Agentforce.

   
| Instructions | Example Utterance or User Input | Agent response | Standard Action Engaged |
| --- | --- | --- | --- |
| Get active and approved quotes for a vehicle to generate a work order. | Show me the list of active and accepted quotes for this vehicle. | The agent generates a list of approved quotes for user selection. | [Get Service Quote](https://help.salesforce.com/s/articleView?id=ai.agent_ref_get_svc_quote.htm&language=en_US) |
| Generate a vehicle service work order for a quote. | "Create a work order for this quote" | The agent creates a vehicle service work order and presents the details. | [Create Service Work Order](https://help.salesforce.com/s/articleView?id=ai.agent_ref_create_svc_wo.htm&language=en_US) |
| Send an email to the customer about the work order details. | "Yes, email the work order details to the customer" | The agent drafts an email using the quote’s details and includes the work order information. | [Draft or Revise Email](https://help.salesforce.com/s/articleView?id=ai.copilot_actions_ref_draft_or_revise_email.htm&type=5&language=en_US) |

You can also generate a service work order after using the [Vehicle Service Estimation](https://help.salesforce.com/s/articleView?id=ind.auto_genai_veh_svc_est_topic.htm&release=264.0.0&type=5 "Service representatives can use the Vehicle Service Estimation subagent to summarize vehicle performance and telemetry data, create quotes for vehicle services, and draft emails to customers.") subagent and generating a work order for the created quote.