---
schema_version: "1"
id: 54aa0756dc95da5117ffdf616c9bc2c8ffd838b12efb8d441d7becd51fd4e8e4
title: "Subagent: Vehicle Service Estimation"
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/auto_genai_veh_svc_est_topic.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.auto_genai_veh_svc_est_topic.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 8e2f90e86f77458f54e3802f2d6119adfe4c286479a636cbfea6042bfe8369f6
description: Service representatives can use the Vehicle Service Estimation subagent to summarize vehicle performance and telemetry data, create quotes for vehicle services, and draft emails to customers.
products:
  - Automotive
release: "264"
---
# Subagent: Vehicle Service Estimation

Service representatives can use the Vehicle Service Estimation subagent to summarize vehicle performance and telemetry data, create quotes for vehicle services, and draft emails to customers.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with the Agentforce for Automotive add-on or included in Agentforce 1 Automotive Edition. Requires each user to have the Agentforce for Automotive add-on to access the action.</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-automotive-264-0-0-production-enus/55098325-b838-4fed-9e79-8cfa2d7b33a3/images/icon_note.png)

Note Users must create an agent for Asset Service Management again if they upgraded their org from the 258 release to the 260 release for certain enhancement actions to reflect.

## Subagent Details

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">API Name</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">VehicleServiceEstimation</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">Included Agent Actions</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">
              <ul>
                <li><a href="https://help.salesforce.com/s/articleView?id=ai.agent_ref_summ_veh_perf.htm&amp;language=en_US" target="_blank">Summarize Vehicle Performance</a></li>

                <li><a href="https://help.salesforce.com/s/articleView?id=ai.copilot_actions_ref_query_records.htm&amp;language=en_US" target="_blank">Query Records</a></li>

                <li>Get Pricebooks From WorkType</li>

                <li>Get Product Price Details</li>

                <li>Get Products with Coverage</li>

                <li><a href="https://help.salesforce.com/s/articleView?id=ai.agent_ref_create_svc_quote.htm&amp;language=en_US" target="_blank">Create Service Quote</a></li>

                <li><a href="https://help.salesforce.com/s/articleView?id=ai.copilot_actions_ref_draft_or_revise_email.htm&amp;type=5&amp;language=en_US" target="_blank">Draft or Revise Email</a></li>

              </ul>
            </td>

          </tr>
        </tbody>
      </table>

## Examples of Utterances That Trigger This Subagent

- “Generate a repair estimate for the Neogen account”
- “Summarize the Neogen LXi vehicle”

![Example](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-automotive-264-0-0-production-enus/55098325-b838-4fed-9e79-8cfa2d7b33a3/images/icon_example.png)

Example Here’s how service representatives at automotive companies can manage vehicle services for a customer by using Agentforce.<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
            <colgroup>
              <col style="width:25%">
              <col style="width:25%">
              <col style="width:25%">
              <col style="width:25%">
            </colgroup>
            <thead class="slds-text-title_caps ">
              <tr class="">
                <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d101645e164">Instructions</th>
                <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d101645e167">Example Utterance or User Input</th>
                <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d101645e170">Agent response</th>
                <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d101645e173">Standard Action Engaged</th>
              </tr>
            </thead>
            <tbody>
              <tr class="">
                <td data-label="Instructions" class="slds-cell-wrap" style="vertical-align:top;" headers="d101645e164 ">Generate a vehicle summary from its record page.</td>

                <td data-label="Example Utterance or User Input" class="slds-cell-wrap" style="vertical-align:top;" headers="d101645e167 ">"Summarize this vehicle."</td>

                <td data-label="Agent response" class="slds-cell-wrap" style="vertical-align:top;" headers="d101645e170 ">The agent summarizes the vehicle telemetry and service data in a detailed list.
                  If fault codes exist, the agent prompts the user to estimate repairs.</td>

                <td data-label="Standard Action Engaged" class="slds-cell-wrap" style="vertical-align:top;" headers="d101645e173 "><a href="https://help.salesforce.com/s/articleView?id=ai.agent_ref_summ_veh_perf.htm&amp;language=en_US" target="_blank">Summarize Vehicle Performance</a></td>

              </tr>
              <tr class="">
                <td data-label="Instructions" class="slds-cell-wrap" style="vertical-align:top;" headers="d101645e164 ">Create service estimates.</td>

                <td data-label="Example Utterance or User Input" class="slds-cell-wrap" style="vertical-align:top;" headers="d101645e167 ">"Create a repair estimate"</td>

                <td data-label="Agent response" class="slds-cell-wrap" style="vertical-align:top;" headers="d101645e170 ">The agent prompts for a work type and shows a list of the associated work types
                  for user selection.</td>

                <td data-label="Standard Action Engaged" class="slds-cell-wrap" style="vertical-align:top;" headers="d101645e173 "><a href="https://help.salesforce.com/s/articleView?id=ai.copilot_actions_ref_query_records.htm&amp;language=en_US" target="_blank">Query Records</a>(to get the work types)</td>

              </tr>
              <tr class="">
                <td data-label="Instructions" class="slds-cell-wrap" style="vertical-align:top;" headers="d101645e164 ">Select the relevant work type.</td>

                <td data-label="Example Utterance or User Input" class="slds-cell-wrap" style="vertical-align:top;" headers="d101645e167 ">General Service</td>

                <td data-label="Agent response" class="slds-cell-wrap" style="vertical-align:top;" headers="d101645e170 ">The agent shows a list of the price books containing all the products
                  associated with the user selected work type.</td>

                <td data-label="Standard Action Engaged" class="slds-cell-wrap" style="vertical-align:top;" headers="d101645e173 ">Get Pricebooks From WorkType</td>

              </tr>
              <tr class="">
                <td data-label="Instructions" class="slds-cell-wrap" style="vertical-align:top;" headers="d101645e164 ">Select the relevant price book.</td>

                <td data-label="Example Utterance or User Input" class="slds-cell-wrap" style="vertical-align:top;" headers="d101645e167 ">Store Price book</td>

                <td data-label="Agent response" class="slds-cell-wrap" style="vertical-align:top;" headers="d101645e170 ">The agent shows a list of product records in the price book along with their
                  prices that the user can select from as well as provide the required quantities for
                  each selected product.</td>

                <td data-label="Standard Action Engaged" class="slds-cell-wrap" style="vertical-align:top;" headers="d101645e173 ">Get Product Price Details</td>

              </tr>
              <tr class="">
                <td data-label="Instructions" class="slds-cell-wrap" style="vertical-align:top;" headers="d101645e164 ">Select the products and the quantity of each required for the estimate.</td>

                <td data-label="Example Utterance or User Input" class="slds-cell-wrap" style="vertical-align:top;" headers="d101645e167 "><a name="auto_genai_veh_svc_est_topic__ul_fqy_3z4_mfc"><!-- --></a>
                  <ul id="auto_genai_veh_svc_est_topic__ul_fqy_3z4_mfc">
                    <li>Cabin Air Filter- 1</li>

                    <li>Floor Mats- 4</li>

                  </ul>
                </td>

                <td data-label="Agent response" class="slds-cell-wrap" style="vertical-align:top;" headers="d101645e170 ">The agent shows a list of associated, active coverages for each product that
                  the user can select from. The user can select a different coverage for each product
                  if required.</td>

                <td data-label="Standard Action Engaged" class="slds-cell-wrap" rowspan="2" style="vertical-align:top;" headers="d101645e173 ">Get Products with Coverage</td>

              </tr>
              <tr class="">
                <td data-label="Instructions" class="slds-cell-wrap" style="vertical-align:top;" headers="d101645e164 ">Select the relevant coverages for each product.</td>

                <td data-label="Example Utterance or User Input" class="slds-cell-wrap" style="vertical-align:top;" headers="d101645e167 ">
                  <ul>
                    <li>Asset Warranties</li>

                    <li>Service Contract</li>

                    <li>Entitlement</li>

                  </ul>
                </td>

                <td data-label="Agent response" class="slds-cell-wrap" style="vertical-align:top;" headers="d101645e170 ">The prompts for a manual discount percentage.</td>

              </tr>
              <tr class="">
                <td data-label="Instructions" class="slds-cell-wrap" style="vertical-align:top;" headers="d101645e164 ">
                  <p>Specify a manual discount and confirm the generation of the service quote.</p>
                  <div>
                    <div class="slds-box slds-box_x-small slds-theme_shade slds-m-top_medium slds-m-bottom_medium">
                      <div class="slds-media slds-media_responsive">
                        <div class="slds-media__figure"><span class="slds-icon_container slds-icon_container_circle slds-icon-note-note"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-automotive-264-0-0-production-enus/55098325-b838-4fed-9e79-8cfa2d7b33a3/images/icon_note.png" alt="Note"></span></div>
                        <div class="slds-media__body" style="padding-top:.5rem;padding-bottom:.5rem;"><span class="slds-text-title_caps">Note</span> A service quote could still be generated by the agent even if users haven't
                          selected any product.</div>
                      </div>
                    </div>
                  </div>
                </td>

                <td data-label="Example Utterance or User Input" class="slds-cell-wrap" style="vertical-align:top;" headers="d101645e167 ">12.5%</td>

                <td data-label="Agent response" class="slds-cell-wrap" style="vertical-align:top;" headers="d101645e170 ">The agent asks for user confirmation before generating a service quote based on
                  the user selected information and then presents the details of the quote. After
                  presenting the quote details, the agent asks for user confirmation again before
                  creating the quote.</td>

                <td data-label="Standard Action Engaged" class="slds-cell-wrap" style="vertical-align:top;" headers="d101645e173 "><a href="https://help.salesforce.com/s/articleView?id=ai.agent_ref_create_svc_quote.htm&amp;language=en_US" target="_blank">Create Service Quote</a></td>

              </tr>
              <tr class="">
                <td data-label="Instructions" class="slds-cell-wrap" style="vertical-align:top;" headers="d101645e164 ">
                  <p>Send an email to the customer about the quote details.</p>
                  <div>
                    <div class="slds-box slds-box_x-small slds-theme_shade slds-m-top_medium slds-m-bottom_medium">
                      <div class="slds-media slds-media_responsive">
                        <div class="slds-media__figure"><span class="slds-icon_container slds-icon_container_circle slds-icon-note-note"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-automotive-264-0-0-production-enus/55098325-b838-4fed-9e79-8cfa2d7b33a3/images/icon_note.png" alt="Note"></span></div>
                        <div class="slds-media__body" style="padding-top:.5rem;padding-bottom:.5rem;"><span class="slds-text-title_caps">Note</span> To send out emails properly, users must link a contact to the selected asset
                          or vehicle.</div>
                      </div>
                    </div>
                  </div>
                </td>

                <td data-label="Example Utterance or User Input" class="slds-cell-wrap" style="vertical-align:top;" headers="d101645e167 ">"Draft an email to the customer"</td>

                <td data-label="Agent response" class="slds-cell-wrap" style="vertical-align:top;" headers="d101645e170 ">The agent drafts an email using the vehicle’s details and includes the quote
                  information.</td>

                <td data-label="Standard Action Engaged" class="slds-cell-wrap" style="vertical-align:top;" headers="d101645e173 "><a href="https://help.salesforce.com/s/articleView?id=ai.copilot_actions_ref_draft_or_revise_email.htm&amp;type=5&amp;language=en_US" target="_blank">Draft or Revise Email</a></td>

              </tr>
            </tbody>
          </table>

If satisfied with the generated quote, accept the quote.