Give logged-in customers a conversational way to search vehicles, request quotes, book test drives, and start trade-in appraisals on your Experience Cloud site. This Agentforce Service agent uses the Automotive Sales Concierge for CC Plus template and is available to authenticated Customer Community Plus users.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions with the Agentforce for Automotive add-on or included in Agentforce 1 Automotive Edition. Requires each user to have the Agentforce for Automotive add-on to access the action. |
How Customers Use the Agent
Customers interact with the agent from an authenticated Experience Cloud site. The agent helps customers:
- Search for vehicles, parts, and accessories that meet their needs.
- Submit interest and request quotes.
- Book test rides.
- Log complaints or make inquiries.
- Capture trade-in appraisal requests.
How Customer Requests Are Fulfilled
Create the Agentforce Service agent from the Automotive Sales Concierge for CC Plus template. Add the Automotive Sales Concierge For CC Plus topic so the agent can understand customer requests and run automotive actions. The agent is backed by a Unified Catalog–based Sales Concierge service process that registers customer requests and creates cases for quote, appraisal, and test drive appointment requests. Service reps can review the request attributes on the case record.
How This Agent Differs from Other Sales Concierge Agents
Automotive Sales Concierge for Customers is designed for logged-in Customer Community Plus users. Automotive Sales Concierge for Partners supports dealership and original equipment manufacturer partner users, and Automotive Sales Concierge supports employee users. Each agent uses setup, permissions, and sharing appropriate for its audience.
- Considerations for Automotive Sales Concierge for Customers
To use the Agentforce Automotive Sales Concierge for Customers agent, consider supported functionality, usage, limitations and allowances, limits, and other issues. - Set Up Agentforce for Automotive Sales Concierge for Customers
Get your agent up and running. Prepare your Salesforce org, configure user permissions, install the Sales Concierge service process, and create the agent.