---
schema_version: "1"
id: dd90d048fa665a7211766d5b1608720bfed3a2c9b0c2159d321ef550d06420ad
title: "Subagent: Automotive Payment Due Date Modification"
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/auto_genai_payment_due_date_user_topic.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.auto_genai_payment_due_date_user_topic.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f453ee0b4f8405befbeaf4af57bf26315970a45b3593ee0b76be6eccc8399684
description: Customer support reps, account managers, and financial advisors can use the Automotive Payment Due Date Modification subagent to modify the due date for recurring loan or lease payments on behalf of customers. Agentforce helps to capture the new terms for the loan or lease payments and check a customer’s eligibility for the due date modification request. If eligible, a case is created for the request based on the new terms after the customer gives their consent.
products:
  - Automotive
release: "264"
---
# Subagent: Automotive Payment Due Date Modification

Customer support reps, account managers, and financial advisors can use the Automotive Payment Due Date Modification subagent to modify the due date for recurring loan or lease payments on behalf of customers. Agentforce helps to capture the new terms for the loan or lease payments and check a customer’s eligibility for the due date modification request. If eligible, a case is created for the request based on the new terms after the customer gives their consent.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with the Agentforce for Automotive add-on or included in Agentforce 1 Automotive Edition. Requires each user to have the Agentforce for Automotive add-on to access the action.</td></tr></tbody></table>

## Subagent Details

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col>
          <col>
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">API Name</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">AutomotivePaymentDueDateModification</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">Included Agent Actions</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">
              <ul>
                <li><a href="https://help.salesforce.com/s/articleView?id=ai.copilot_actions_ref_query_records.htm&amp;type=5&amp;language=en_US" target="_blank">Query Records</a></li>

                <li><a href="https://help.salesforce.com/s/articleView?id=ai.agent_ref_get_auto_fin_acc_for_svc_proc.htm&amp;language=en_US" target="_blank">Get Automotive Financial Accounts for Service
                    Processes</a></li>

                <li><a href="https://help.salesforce.com/s/articleView?id=ai.agent_ref_get_updt_terms_for_payment_due_date_mod.htm&amp;language=en_US" target="_blank">Get Updated Terms for Payment Due Date
                    Modification</a></li>

                <li><a href="https://help.salesforce.com/s/articleView?id=ai.agent_ref_create_payment_due_date_mod_case.htm&amp;language=en_US" target="_blank">Create Payment Due Date Modification
                    Case</a></li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">Required Setup</td>

            <td class="slds-cell-wrap" id="auto_genai_payment_due_date_user_topic__fsc_agent_ser_asst_topic_funds_transfer_own_ul_x4w_vsw_rfc" style="vertical-align:top;">
              <ul>
                <li><a href="https://help.salesforce.com/s/articleView?id=ind.auto_genai_asset_fin_mgmt_setup.htm&amp;type=5&amp;language=en_US" target="_blank">Set Up Agentforce for Asset Finance
                    Management</a></li>

                <li><a href="https://help.salesforce.com/s/articleView?id=ind.auto_setup_uc_pymt_due_dt_mod.htm&amp;type=5&amp;language=en_US" target="_blank">Payment Due Date Modification</a></li>

              </ul>
            </td>

          </tr>
        </tbody>
      </table>

## Examples of Utterances That Trigger This Subagent

- “Revise the due date for the recurring payments on Neogen's loan account”

![Example](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-automotive-264-0-0-production-enus/55098325-b838-4fed-9e79-8cfa2d7b33a3/images/icon_example.png)

Example Here’s how representatives at captive finance companies can assist their customers to change the due date for their loan or lease payments by using Agentforce.<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
            <colgroup>
              <col style="width:25%">
              <col style="width:25%">
              <col style="width:25%">
              <col style="width:25%">
            </colgroup>
            <thead class="slds-text-title_caps ">
              <tr class="">
                <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d66972e170">Instructions</th>
                <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d66972e173">Example Utterance</th>
                <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d66972e176">Agent response</th>
                <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d66972e179">Standard Action Engaged</th>
              </tr>
            </thead>
            <tbody>
              <tr class="">
                <td data-label="Instructions" class="slds-cell-wrap" style="vertical-align:top;" headers="d66972e170 ">
                  <p>Initiate a payment due date modification for a customer account from the
                    relevant account record page by providing any of these inputs. </p><a name="auto_genai_payment_due_date_user_topic__ul_mgp_nk1_mfc"><!-- --></a>
                  <ul id="auto_genai_payment_due_date_user_topic__ul_mgp_nk1_mfc">
                    <li>Account name</li>

                    <li>Account email</li>

                    <li>Account phone number</li>

                  </ul>
                </td>

                <td data-label="Example Utterance" class="slds-cell-wrap" style="vertical-align:top;" headers="d66972e173 ">"Please revise the due date for the recurring payments on Acme's loan
                  account."</td>

                <td data-label="Agent response" class="slds-cell-wrap" style="vertical-align:top;" headers="d66972e176 ">The agent identifies and presents the details of the customer account record
                  and asks for confirmation.</td>

                <td data-label="Standard Action Engaged" class="slds-cell-wrap" style="vertical-align:top;" headers="d66972e179 "><a href="https://help.salesforce.com/s/articleView?id=ai.copilot_actions_ref_query_records.htm&amp;type=5&amp;language=en_US" target="_blank">Query Records</a></td>

              </tr>
              <tr class="">
                <td data-label="Instructions" class="slds-cell-wrap" style="vertical-align:top;" headers="d66972e170 ">Confirm the customer account record.</td>

                <td data-label="Example Utterance" class="slds-cell-wrap" style="vertical-align:top;" headers="d66972e173 ">"Confirm Account"</td>

                <td data-label="Agent response" class="slds-cell-wrap" style="vertical-align:top;" headers="d66972e176 ">The agent shows a list of associated financial accounts for user
                  selection.</td>

                <td data-label="Standard Action Engaged" class="slds-cell-wrap" rowspan="2" style="vertical-align:top;" headers="d66972e179 "><a href="https://help.salesforce.com/s/articleView?id=ai.agent_ref_get_auto_fin_acc_for_svc_proc.htm&amp;language=en_US" target="_blank">Get Automotive Financial Accounts for Service
                    Processes</a></td>

              </tr>
              <tr class="">
                <td data-label="Instructions" class="slds-cell-wrap" style="vertical-align:top;" headers="d66972e170 ">
                  <p>Select the relevant financial account.</p>
                  <div>
                    <div class="slds-box slds-box_x-small slds-theme_shade slds-m-top_medium slds-m-bottom_medium">
                      <div class="slds-media slds-media_responsive">
                        <div class="slds-media__figure"><span class="slds-icon_container slds-icon_container_circle slds-icon-note-note"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-automotive-264-0-0-production-enus/55098325-b838-4fed-9e79-8cfa2d7b33a3/images/icon_note.png" alt="Note"></span></div>
                        <div class="slds-media__body" style="padding-top:.5rem;padding-bottom:.5rem;" id="auto_genai_payment_due_date_user_topic__note_rpy_nl1_mfc"><a name="auto_genai_payment_due_date_user_topic__note_rpy_nl1_mfc"><!-- --></a><span class="slds-text-title_caps">Note</span> You can also enter the financial account number, the
                          vehicle identification number, or the vehicle registration number to filter the
                          agent response.</div>
                      </div>
                    </div>
                  </div>
                </td>

                <td data-label="Example Utterance" class="slds-cell-wrap" style="vertical-align:top;" headers="d66972e173 ">"The financial account with the financial account number FA-80001" </td>

                <td data-label="Agent response" class="slds-cell-wrap" style="vertical-align:top;" headers="d66972e176 ">The agent asks the user to provide a new due date in a specific format.</td>

              </tr>
              <tr class="">
                <td data-label="Instructions" class="slds-cell-wrap" style="vertical-align:top;" headers="d66972e170 ">Provide the new due date.</td>

                <td data-label="Example Utterance" class="slds-cell-wrap" style="vertical-align:top;" headers="d66972e173 "> "15th of every month"</td>

                <td data-label="Agent response" class="slds-cell-wrap" style="vertical-align:top;" headers="d66972e176 "><a name="auto_genai_payment_due_date_user_topic__ul_xvf_lm1_mfc"><!-- --></a>
                  <ul id="auto_genai_payment_due_date_user_topic__ul_xvf_lm1_mfc">
                    <li>The agent checks the customer's eligibility for a payment due date
                      modification and presents the status.</li>

                    <li>If the customer is eligible, the agent shows the new payment terms after due
                      date modification and asks for confirmation.</li>

                  </ul>
                </td>

                <td data-label="Standard Action Engaged" class="slds-cell-wrap" style="vertical-align:top;" headers="d66972e179 "><a href="https://help.salesforce.com/s/articleView?id=ai.agent_ref_get_updt_terms_for_payment_due_date_mod.htm&amp;language=en_US" target="_blank">Get Updated Terms for Payment Due Date
                    Modification</a></td>

              </tr>
              <tr class="">
                <td data-label="Instructions" class="slds-cell-wrap" style="vertical-align:top;" headers="d66972e170 ">Confirm the new terms after the eligibility check to create a case.</td>

                <td data-label="Example Utterance" class="slds-cell-wrap" style="vertical-align:top;" headers="d66972e173 ">"Confirm new terms"</td>

                <td data-label="Agent response" class="slds-cell-wrap" style="vertical-align:top;" headers="d66972e176 ">
                  <p>The agent creates a case record based on the new terms and presents the details.</p>
                  <div>
                    <div class="slds-box slds-box_x-small slds-theme_shade slds-m-top_medium slds-m-bottom_medium">
                      <div class="slds-media slds-media_responsive">
                        <div class="slds-media__figure"><span class="slds-icon_container slds-icon_container_circle slds-icon-note-note"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-automotive-264-0-0-production-enus/55098325-b838-4fed-9e79-8cfa2d7b33a3/images/icon_note.png" alt="Note"></span></div>
                        <div class="slds-media__body" style="padding-top:.5rem;padding-bottom:.5rem;" id="auto_genai_payment_due_date_user_topic__note_m1t_nn1_mfc"><a name="auto_genai_payment_due_date_user_topic__note_m1t_nn1_mfc"><!-- --></a><span class="slds-text-title_caps">Note</span> An email is sent to the customer with the case
                          reference number and the modified payment details.</div>
                      </div>
                    </div>
                  </div>
                </td>

                <td data-label="Standard Action Engaged" class="slds-cell-wrap" style="vertical-align:top;" headers="d66972e179 "><a href="https://help.salesforce.com/s/articleView?id=ai.agent_ref_create_payment_due_date_mod_case.htm&amp;language=en_US" target="_blank">Create Payment Due Date Modification
                    Case</a></td>

              </tr>
            </tbody>
          </table>

An email is sent to the customer once the request is processed and the case is closed.