---
schema_version: "1"
id: 9627b84c57d82d8880f03ac59f90ab503b5133fe23d2d0d5cf49b2865135b298
title: Considerations for Industries Customer Engagement
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/auto_genai_ind_cust_engagement_agent_considerations.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.auto_genai_ind_cust_engagement_agent_considerations.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: cec4220e2fdeda094de476fe9e9006ac42c779c6375480e64f407662a9d8773a
description: To use the Agentforce Industries Customer Engagement agent, consider supported functionality, usage, limitations and allowances, limits, and other issues.
products:
  - Automotive
release: "264"
---
# Considerations for Industries Customer Engagement

To use the Agentforce Industries Customer Engagement agent, consider supported functionality, usage, limitations and allowances, limits, and other issues.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with the Agentforce for Automotive add-on or included in Agentforce 1 Automotive Edition. Requires each user to have the Agentforce for Automotive add-on to access the action.</td></tr></tbody></table>

## Language and Locale Support

Agentforce Industries Customer Engagement supports English in this locale.

 
| LOCALE | CODE |
| --- | --- |
| English (United States) | en\_US |

## Large Language Model Support

Agentforce Industries Customer Engagement supports these models. Agent actions can make calls to other predefined LLMs. Bringing your own model isn’t supported, but custom actions that execute prompt templates can use any Salesforce-managed model. See [Large Language Model Support](https://help.salesforce.com/s/articleView?id=ai.generative_ai_large_language_model_support.htm&language=en_US&type=5).

| Model |
| --- |
| OpenAI GPT-4o |

## Einstein Trust Layer Service Support

Agentforce Industries Customer Engagement supports the Trust Layer services supported by the [Agentforce Employee Agent](https://help.salesforce.com/s/articleView?id=ai.agent_employee_agent_considerations.htm&type=5&language=en_US) type.

## Billing Considerations for Agentforce

The subagents and actions for Industries Customer Engagement are based on the Agentforce Employee Agent type.

Agentforce Employee agents use generative AI to prompt executions and use Data Cloud to ingest, store, and process data. Use of Agentforce Service agents impacts the consumption of billing credits in these usage types. Before deployment, work with your Salesforce account team to confirm license availability and plan credit usage.

For more information, see [Metering for Agentforce and Generative AI Usage](https://help.salesforce.com/s/articleView?id=ai.generative_ai_usage_metering_logic.htm&language=en_US&type=5).

For more detailed information on how usage is billed, see [Considerations for Agentforce Employee Agent](https://help.salesforce.com/s/articleView?id=ai.agent_employee_agent_considerations.htm&type=5&language=en_US).

Update the agent's flow to append the appropriate currency or percentage symbol to values in the summary prompt. Adjust the flow logic based on your implementation.

## Driver Account Summary Limitations

Update the agent flows to add the appropriate currency or percentage symbol to values in the summary prompt. Adjust the flow logic based on your implementation.