The Fee Reversal subagent collects financial account details, displays all relevant fee
transactions, and prompts the user to select the specific transaction to create a case for
reversal.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and
Developer Editions with the Agentforce for Automotive add-on or included in
Agentforce 1 Automotive Edition. Requires each user to have the Agentforce for
Automotive add-on to access the action.
|
Examples of Utterances That Trigger This Subagent
- "Process the reversal for my late payment fee."
- "Reverse this transaction fee."
