---
schema_version: "1"
id: 962460c5494c711d152eab2b9f0c2b59d191b908ca3186bcc35d6ff5a29f3824
title: "Subagent: Dealer Search Vehicle Service"
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/auto_genai_dealer_search_svc_appt_agent_topic.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.auto_genai_dealer_search_svc_appt_agent_topic.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 8d6cb8d89eec68af9b3d3d1d6ac17f6cfffb336272291336ea52d8f755b99137
description: Sales or service representatives in an automotive company can use the Dealer Search Vehicle Service subagent to search for location-based dealerships on behalf of customers, summarize dealers, capture opportunities, and schedule service appointments.
products:
  - Automotive
release: "264"
---
# Subagent: Dealer Search Vehicle Service

Sales or service representatives in an automotive company can use the Dealer Search Vehicle Service subagent to search for location-based dealerships on behalf of customers, summarize dealers, capture opportunities, and schedule service appointments.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with the Agentforce for Automotive add-on or included in Agentforce 1 Automotive Edition. Requires each user to have the Agentforce for Automotive add-on to access the action.</td></tr></tbody></table>

## Subagent Details

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">API Name</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">DealerSearchVehicleService</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">Included Agent Actions</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">
              <ul>
                <li><a href="https://help.salesforce.com/s/articleView?id=ai.agent_ref_auto_get_dealer_for_srch_criteria.htm&amp;type=5&amp;language=en_US" target="_blank">Get Dealers for Search Criteria</a></li>

                <li><a href="https://help.salesforce.com/s/articleView?id=ai.copilot_actions_ref_summarize_record.htm&amp;type=5&amp;language=en_US" target="_blank">Summarize Record</a></li>

                <li><a href="https://help.salesforce.com/s/articleView?id=ai.copilot_actions_ref_get_record_details.htm&amp;type=5&amp;language=en_US" target="_blank">Get Record Details</a></li>

                <li><a href="https://help.salesforce.com/s/articleView?id=ai.copilot_actions_ref_identify_record_by_name.htm&amp;type=5&amp;language=en_US" target="_blank">Identify Record By Name</a></li>

                <li><a href="https://help.salesforce.com/s/articleView?id=ai.agent_ref_auto_create_opp_and_opp_prodt.htm&amp;type=5&amp;language=en_US" target="_blank">Create Opportunity and Opportunity
                    Product</a></li>

                <li><a href="https://help.salesforce.com/s/articleView?id=ai.agent_ref_auto_sched_auto_appt.htm&amp;type=5&amp;language=en_US" target="_blank">Schedule Automotive Appointment</a></li>

                <li><a href="https://help.salesforce.com/s/articleView?id=ai.copilot_actions_ref_query_records.htm&amp;type=5&amp;language=en_US" target="_blank">Query Records</a></li>

                <li><a href="https://help.salesforce.com/s/articleView?id=ai.agent_ref_auto_get_avl_appt_slots.htm&amp;type=5&amp;language=en_US" target="_blank">Get Available Appointment Slots</a></li>

                <li><a href="https://help.salesforce.com/s/articleView?id=ai.agent_ref_get_veh_for_cust.htm&amp;language=en_US" target="_blank">Get Vehicles for a Customer</a></li>

              </ul>
            </td>

          </tr>
        </tbody>
      </table>

## Considerations

- This subagent uses the Data Processing Engine definition, Update Dealer Vehicle Definition Searchable Field Values. Admin users must enable field-level security for the Dealer Vehicle Definition Searchable Field object manually before running this Data Processing Engine.
- Admins must set up the pick-list values for Sales and Service in the Seller Role field in the Seller Product object used by this subagent.
- Each account record must have separate Business Profile and Service Territory records.
- Users must create two active work type groups for Vehicle Service and Test Drive with specified categories.
- The Seller Product must have active records. Customers can add validations for the Start Date and End Date fields on this object if required.
- The Street, City, Country, and Pincode fields in the service territory address must be populated. The Service Territory Address field should be selected as Relative Location field in the distance criteria.
- In the Criteria-Based Search and Filter search configuration created for the Dealer Vehicle Definition Searchable Field object, the following fields should be selected as the criteria fields: Account ID, Make Name, Model Name, Seller Role, Test Drive, Vehicle Definition, and Vehicle Service Type.

## Examples of Utterances That Trigger This Subagent

- “Fetch me dealers for Neogen XZ for vehicle service at Los Angeles 90899”

![Example](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-automotive-264-0-0-production-enus/55098325-b838-4fed-9e79-8cfa2d7b33a3/images/icon_example.png)

Example Here’s how sales and service representatives at automotive companies can book a service appointment with a dealer.<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
            <colgroup>
              <col style="width:25%">
              <col style="width:25%">
              <col style="width:25%">
              <col style="width:25%">
            </colgroup>
            <thead class="slds-text-title_caps ">
              <tr class="">
                <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d97581e205">Instructions</th>
                <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d97581e208">Example Utterance or User Input</th>
                <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d97581e211">Agent response</th>
                <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d97581e214">Standard Action Engaged</th>
              </tr>
            </thead>
            <tbody>
              <tr class="">
                <td data-label="Instructions" class="slds-cell-wrap" style="vertical-align:top;" headers="d97581e205 ">
                  <p dir="ltr">Book a service appointment with a dealer for a vehicle.</p>
                  <div>
                    <div class="slds-box slds-box_x-small slds-theme_shade slds-m-top_medium slds-m-bottom_medium">
                      <div class="slds-media slds-media_responsive">
                        <div class="slds-media__figure"><span class="slds-icon_container slds-icon_container_circle slds-icon-note-note"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-automotive-264-0-0-production-enus/55098325-b838-4fed-9e79-8cfa2d7b33a3/images/icon_note.png" alt="Note"></span></div>
                        <div class="slds-media__body" style="padding-top:.5rem;padding-bottom:.5rem;"><span class="slds-text-title_caps">Note</span> The agent will prompt the user to mention the city name and postal code if
                          not already mentioned in the utterance.</div>
                      </div>
                    </div>
                  </div>
                </td>

                <td data-label="Example Utterance or User Input" dir="ltr" class="slds-cell-wrap" style="vertical-align:top;" headers="d97581e208 ">"Fetch me dealers for Neogen XZ for vehicle service at California
                  96162"</td>

                <td data-label="Agent response" dir="ltr" class="slds-cell-wrap" style="vertical-align:top;" headers="d97581e211 ">The agent shows a list of dealers for user selection.</td>

                <td data-label="Standard Action Engaged" dir="ltr" class="slds-cell-wrap" style="vertical-align:top;" headers="d97581e214 "><a href="https://help.salesforce.com/s/articleView?id=ai.agent_ref_auto_get_dealer_for_srch_criteria.htm&amp;type=5&amp;language=en_US" target="_blank">Get Dealers for Search Criteria</a></td>

              </tr>
              <tr class="">
                <td data-label="Instructions" dir="ltr" class="slds-cell-wrap" style="vertical-align:top;" headers="d97581e205 ">Select the relevant dealer. </td>

                <td data-label="Example Utterance or User Input" dir="ltr" class="slds-cell-wrap" style="vertical-align:top;" headers="d97581e208 ">California Neogen Dealers</td>

                <td data-label="Agent response" dir="ltr" class="slds-cell-wrap" style="vertical-align:top;" headers="d97581e211 ">The agent asks for confirmation of a work type.</td>

                <td data-label="Standard Action Engaged" dir="ltr" class="slds-cell-wrap" style="vertical-align:top;" headers="d97581e214 "><a href="https://help.salesforce.com/s/articleView?id=ai.copilot_actions_ref_query_records.htm&amp;type=5&amp;language=en_US" target="_blank">Query Records</a></td>

              </tr>
              <tr class="">
                <td data-label="Instructions" class="slds-cell-wrap" style="vertical-align:top;" headers="d97581e205 ">
                  <p style="margin-bottom:0;" dir="ltr">Select the relevant work type.</p>
                </td>

                <td data-label="Example Utterance or User Input" dir="ltr" class="slds-cell-wrap" style="vertical-align:top;" headers="d97581e208 ">Vehicle Service</td>

                <td data-label="Agent response" dir="ltr" class="slds-cell-wrap" style="vertical-align:top;" headers="d97581e211 ">The agent shows a list of available slots for the service
                  appointment.</td>

                <td data-label="Standard Action Engaged" dir="ltr" class="slds-cell-wrap" style="vertical-align:top;" headers="d97581e214 "><a href="https://help.salesforce.com/s/articleView?id=ai.agent_ref_auto_get_avl_appt_slots.htm&amp;type=5&amp;language=en_US" target="_blank">Get Available Appointment Slots</a></td>

              </tr>
              <tr class="">
                <td data-label="Instructions" dir="ltr" class="slds-cell-wrap" style="vertical-align:top;" headers="d97581e205 ">Select a preferable time slot.</td>

                <td data-label="Example Utterance or User Input" dir="ltr" class="slds-cell-wrap" style="vertical-align:top;" headers="d97581e208 ">“August 13, 2025: 12:30PM - August 13, 2025: 12:45PM”</td>

                <td data-label="Agent response" dir="ltr" class="slds-cell-wrap" style="vertical-align:top;" headers="d97581e211 ">The agent prompts for user confirmation of the customer
                  account.</td>

                <td data-label="Standard Action Engaged" dir="ltr" class="slds-cell-wrap" style="vertical-align:top;" headers="d97581e214 "><a href="https://help.salesforce.com/s/articleView?id=ai.copilot_actions_ref_identify_record_by_name.htm&amp;type=5&amp;language=en_US" target="_blank">Identify Record By Name</a></td>

              </tr>
              <tr class="">
                <td data-label="Instructions" dir="ltr" class="slds-cell-wrap" style="vertical-align:top;" headers="d97581e205 ">Enter the relevant customer account name.</td>

                <td data-label="Example Utterance or User Input" class="slds-cell-wrap" style="vertical-align:top;" headers="d97581e208 ">“John Doe”</td>

                <td data-label="Agent response" dir="ltr" class="slds-cell-wrap" style="vertical-align:top;" headers="d97581e211 ">The agent prompts for user confirmation of the vehicle required for
                  service. </td>

                <td data-label="Standard Action Engaged" dir="ltr" class="slds-cell-wrap" style="vertical-align:top;" headers="d97581e214 "><a href="https://help.salesforce.com/s/articleView?id=ai.agent_ref_get_veh_for_cust.htm&amp;language=en_US" target="_blank">Get Vehicles for a Customer</a></td>

              </tr>
              <tr class="">
                <td data-label="Instructions" dir="ltr" class="slds-cell-wrap" style="vertical-align:top;" headers="d97581e205 ">Select the relevant vehicle for service.</td>

                <td data-label="Example Utterance or User Input" dir="ltr" class="slds-cell-wrap" style="vertical-align:top;" headers="d97581e208 ">Neogen XZ BXi</td>

                <td data-label="Agent response" dir="ltr" class="slds-cell-wrap" style="vertical-align:top;" headers="d97581e211 ">The agent creates a service appointment record and shows the
                  details.</td>

                <td data-label="Standard Action Engaged" dir="ltr" class="slds-cell-wrap" style="vertical-align:top;" headers="d97581e214 "><a href="https://help.salesforce.com/s/articleView?id=ai.agent_ref_auto_sched_auto_appt.htm&amp;type=5&amp;language=en_US" target="_blank">Schedule Automotive Appointment</a></td>

              </tr>
            </tbody>
          </table>

Draft and send emails to a customer to inform them of a scheduled appointment by selecting the option from the action recommendations on the Agentforce window.