A subagent defines an agent's range of capabilities for a particular job to be done.
Subagents help agents identify the types of user requests, determine the scope of requests, make
decisions, and perform actions.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and
Developer Editions with the Agentforce for Automotive add-on or included in
Agentforce 1 Automotive Edition. Requires each user to have the Agentforce for
Automotive add-on to access the action.
|
- Subagent: Asset Service Estimation
The Asset Service Estimation subagent in the Asset Service Management Agent template summarizes asset performance and telematics data, generates service quotes, and drafts customer emails to streamline service processes and improve communication.
- Subagent: Asset Service Work Order Management
The Asset Service Work Order Management subagent within the Asset Service Management Agent template helps users summarize asset telemetry, generate service quotes, create work orders, and draft customer communications as needed.
- Subagent: Vehicle Service Estimation
Service representatives can use the Vehicle Service Estimation subagent to summarize vehicle performance and telemetry data, create quotes for vehicle services, and draft emails to customers.
- Subagent: Vehicle Service Work Order Management
Service reps in an original equipment manufacturing company can use the Vehicle Service Work Order Management subagent to create work orders based on quotes selected by a user and draft emails to customers.
