Agentforce for Asset Service Management

Streamline vehicle and asset services. Service reps in an original equipment manufacturing company can efficiently summarize asset telemetry, create service quotes and work orders based on the information selected by a user, including relevant coverages for products such as asset warranties, service contracts, or entitlements as well as manual discounts. This agent facilitates related actions such as drafting emails.

Required Editions

Available in: Lightning Experience

Available in: Enterprise, Performance, Unlimited, and Developer Editions with the Agentforce for Automotive add-on or included in Agentforce 1 Automotive Edition. Requires each user to have the Agentforce for Automotive add-on to access the action.

Note Make sure you review the available resources for Einstein Generative AI and Agentforce before you implement Agentforce for your company as per your requirements.

• Considerations for Asset Service Management
  To use the Agentforce Asset Service Management agent, consider supported functionality, usage, limitations and allowances, limits, and other issues.
• Set Up Agentforce for Asset Service Management
  Get your Asset Service Management agent up and running. Prepare your Salesforce org, configure necessary user permissions, and set up your agent.
• Asset Service Management Subagent Reference
  A subagent defines an agent's range of capabilities for a particular job to be done. Subagents help agents identify the types of user requests, determine the scope of requests, make decisions, and perform actions.