Subagent: Address Update

The Address Update subagent retrieves all addresses associated with the customer, prompts the user to select one, gathers the new address details, and creates a case for the update.

Required Editions

Available in: Lightning Experience

Available in: Enterprise, Performance, Unlimited, and Developer Editions with the Agentforce for Automotive add-on or included in Agentforce 1 Automotive Edition. Requires each user to have the Agentforce for Automotive add-on to access the action.

Subagent Details

API Name

AddressUpdate

Included Agent Actions

Identify Record By Name

Query Records

Get Topic Config

Get Financial Account Addresses

Create Case for Financial Account Address Update

Required Setup

Address Update

Examples of Utterances That Trigger This Subagent

"Modify the business address for Jane Smith."
“Change the customer’s primary address on record.”