---
schema_version: "1"
id: 0800dfd5ab384b5f9f73374012023f484a17d45db63a37fccf36e7f3a5e9750d
title: Configure Omni-Channel Routing
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/auto_finance_set_up_omni_channel_routing.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.auto_finance_set_up_omni_channel_routing.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 7345857f8eb5fa189459e07e7af69f417417887b8156802425727ba6b44736f8
description: Use Omni-Channel to route work items to queues, agents, and skills on supported channels for the Automotive objects. Efficiently manage your service reps and their workload by using different ways to route work for automotive lending services. Configure and assign presence statuses to profiles as required.
products:
  - Automotive
release: "264"
---
# Configure Omni-Channel Routing

Use Omni-Channel to route work items to queues, agents, and skills on supported channels for the Automotive objects. Efficiently manage your service reps and their workload by using different ways to route work for automotive lending services. Configure and assign presence statuses to profiles as required.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

Make sure to enable the following features to use this feature.

- Setup> Feature Settings>Automotive
- Setup> Feature Settings>Lending>Vehicle and Asset Lending

Before you enable the features as an admin, make sure you clone the Vehicle and Asset Lending permission set, enable the Digital Lending Admin User system permission, and assign the cloned permission set to yourself. You must also have the System Administrator profile.

For detailed steps on setting up and using Omni-Channel Routing, see [Route Work with Omni-Channel](https://help.salesforce.com/s/articleView?id=service.omnichannel_route_work.htm&type=5&language=en_US).

You can route work for the following objects in Automotive Cloud:

- Application Form
- Application Form Product