---
schema_version: "1"
id: b11af0eaf93a7518a54d01d91ee0fe177ced702fcfe8c8b766e0667b85a938fd
title: Store Your Captive Finance Customers’ Communication Preferences
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/auto_finance_communication_preferences.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.auto_finance_communication_preferences.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 632607784cadf7d05bdcac5ca801fa2ce81a2d024fbd8cdeb321a10164781598
description: Store and manage a captive finance customer’s communication preferences for each loan or lease account. Create Communication Subscription Consent records to store the customer’s consent for specific communication channels for specific financial accounts. You can store when and how a customer wants to engage, and the data use purpose such as marketing outreach, payment reminders, or fraud alerts.
products:
  - Automotive
release: "264"
---
# Store Your Captive Finance Customers’ Communication Preferences

Store and manage a captive finance customer’s communication preferences for each loan or lease account. Create Communication Subscription Consent records to store the customer’s consent for specific communication channels for specific financial accounts. You can store when and how a customer wants to engage, and the data use purpose such as marketing outreach, payment reminders, or fraud alerts.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d40862e63">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d40862e63 ">To manage communication preferences:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d40862e63 ">Create on Communication Subscription Consent object.</td>

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To use financial account as the business context for a Communication Subscription Consent, enable Vehicle and Asset Finance.

1. Add details about how a customer has agreed to be contacted by your company. For example, a customer wants to be contacted only by email.
    
    See [Fields in Contact Point Type Consent Records](https://help.salesforce.com/s/articleView?id=platform.contact_point_type_fields.htm&type=5&language=en_US).
2. Add details about a customer’s consent to be contacted via a specific contact point. For example, an email address where the customer agrees to receive monthly lease payment statements.
    
    See [Fields in Contact Point Consent Records](https://help.salesforce.com/s/articleView?id=platform.contact_point_consent_fields.htm&type=5&language=en_US).
3. Add details about a customer’s consent via a specific contact point for a specific financial account. For example, a customer wants to only receive phone calls for his lease account but prefers email communication for a loan account.
    
    See [Communication Subscription Objects](https://help.salesforce.com/s/articleView?id=platform.communication_subscription_objects.htm&type=5&language=en_US). For Business Context on a Communication Subscription Consent record, select a financial account.

You can add additional records such as data use purpose, data use legal basis, and communication subscription timing to add additional details. See [Set Up Tracking and Storage of Certain Data Privacy Preferences](https://help.salesforce.com/s/articleView?id=platform.individuals_setup_data_privacy.htm&type=5&language=en_US).