---
schema_version: "1"
id: 8e257fc8e7ccadccd32efd7ce050d945d048531290fb9ca58f51814c8991cc65
title: Create a Customer User Profile for Automotive
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/auto_experience_cloud_customer_user.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.auto_experience_cloud_customer_user.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: cf47803d9baba011ea20afd6d9202457323b354ab40391a247e692fde1c64146
description: An automotive original equipment manufacturer (OEM) or dealership can create a customer portal using Experience Cloud and help customers manage their vehicles and parts, warranty terms, and people relationships. Customers can access information such as the list of vehicles and assets they own, manage other account and contact participants such as service technicians, sales dealers, financiers, and track the major milestones in their vehicle’s lifecycle. Customers can also schedule service appointments to repair and maintain their vehicles, and track their financial milestones, transactions, and households.
products:
  - Automotive
release: "264"
---
# Create a Customer User Profile for Automotive

An automotive original equipment manufacturer (OEM) or dealership can create a customer portal using Experience Cloud and help customers manage their vehicles and parts, warranty terms, and people relationships. Customers can access information such as the list of vehicles and assets they own, manage other account and contact participants such as service technicians, sales dealers, financiers, and track the major milestones in their vehicle’s lifecycle. Customers can also schedule service appointments to repair and maintain their vehicles, and track their financial milestones, transactions, and households.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d14913e63">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d14913e63 ">To create user profiles:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d14913e63 ">Manage External Users, and Manage Profiles and Permission Sets.</td>

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Make sure you have the Customer Community Plus license for Experience Cloud added to your org. See [Customer Portal User Licenses](https://help.salesforce.com/s/articleView?id=platform.users_license_types_customerportal.htm&type=5&language=en_US) for details.

1. Create a user profile.
    1. From Setup, enter Profiles in the Quick Find box, then select **User Profiles**.
    2. Clone the Customer Community Plus User profile.
    3. Enter a name and save your changes.
    4. Review the user permissions, tab settings, and object permissions. Edit access as required.
2. Create a customer.
    1. Select a Contact record that you want to enable as a customer user.
    2. Click ![Quick Actions](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-automotive-264-0-0-production-enus/55098325-b838-4fed-9e79-8cfa2d7b33a3/automotive/images/auto_dropdown.png), and select **Enable Customer User**.
3. Add user details.
    
    1. On the New User page in Setup, make sure you specify the following.
    
    - Email: The email ID that receives the welcome email with login credentials.
    - Role: Some community licenses, such as Customer Community Plus and Partner Community, require roles associated with an external user record.
    - User License: Customer Community Plus.
    - Profile: The cloned user profile.
    
    1. Select **Active**.
    2. Select **Generate new password and notify user immediately**.
    3. Save your changes.
4. Add permissions.
    1. On the User page of this new user, go to Permission Set License Assignments, and click **Edit Assignments**.
    2. For the required permission set licenses, select **Enabled**, and click **Save**.
        
        See [Experience Cloud Permission Set Licenses for Automotive](https://help.salesforce.com/s/articleView?id=ind.auto_experience_cloud_psl.htm&release=264.0.0&type=5 "Give your partners and customers access to Automotive Cloud features with Experience Cloud sites. When you create an Experience Cloud site, you decide which features your customers or partners need access to. For example, you can provide dealers the ability to manage vehicles and track leads, but you don’t want to give them the ability to create and manage visits. Or, you want your customers to only view their household information and schedule vehicle service appointments.") to understand what each permission set license offers.
    3. For Permission Set Assignments, click **Edit Assignments**.
    4. Move the required permission sets to the Selected list, and click **Save**.
5. Create a Digital experience site and assign the customer user profile as a member.
    
    For detailed steps, see [Create an Experience Cloud Site for Automotive](https://help.salesforce.com/s/articleView?id=ind.auto_experience_cloud_create_site.htm&release=264.0.0&type=5 "Use Experience Cloud to give your partners or customers access to Automotive capabilities. You can use the predefined template, which includes the Automotive objects, to create a site for partners or customers. You can also use an existing site in your org, or create a site from scratch and add the Automotive objects to your Experience Cloud site.").
6. Create a sharing set to control the record access for objects that are related with an account or contact that matches the user’s account or contact.
    
    For example, to show customers a list of other accounts related to their account, you can set up the access as User= Account, Target Account Account Relationship = Related Account, and Access Level = Read Only.

The Contact that you enabled as a customer gets a welcome email with a link to the portal and their username. When the customer user logs in to the Experience Cloud site you’ve created, they can see the objects and records that you’ve provided them access to.