---
schema_version: "1"
id: 031684f5271672e17e135262d7f5182563e46db63cb0042c5c83f6613f0f8c49
title: Schedule Vehicle Service Appointments as a Customer
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/auto_configure_schedulerschedule_vehicle_service_appintments_as_a_customer.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.auto_configure_schedulerschedule_vehicle_service_appintments_as_a_customer.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9183efada1e7ab59827dc63ae29bed45d54e1b91bb4997d186b2dcac1fa55fc3
description: As a customer, you can schedule service appointments for vehicle repairs and maintenance jobs from an Experience Cloud site. Use a self-service flow to select the service type, the nearest service center, a technician skilled at the service, and a convenient time slot.
products:
  - Automotive
release: "264"
---
# Schedule Vehicle Service Appointments as a Customer

As a customer, you can schedule service appointments for vehicle repairs and maintenance jobs from an Experience Cloud site. Use a self-service flow to select the service type, the nearest service center, a technician skilled at the service, and a convenient time slot.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d62079e63">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d62079e63 ">To schedule a vehicle service:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d62079e63 ">Create access on Service Appointment</td>

          </tr>
        </tbody>
      </table>

1. From the App Launcher, search for and select **Vehicles**.
2. Open a record from the list view.
3. Click ![Quick Actions](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-automotive-264-0-0-production-enus/55098325-b838-4fed-9e79-8cfa2d7b33a3/automotive/images/auto_dropdown.png) and click **Schedule Service Appointment**.
4. Select the type of service that you want.
    
    All active work type groups of category Vehicle Service are displayed.
5. Click **Next**.
6. Search for a service center location by typing in the dealer’s name or the city.
    
    The Name and City fields on a service territory record are used by the flow to find relevant records.
7. Select a dealer location.
8. Click **Next**.
9. Select a technician who performs the service.
    
    All technician-type service resources whose skills match the specific work type for the dealer’s service territory are displayed.
10. Click **Next**.
11. Select a date and time when the vehicle service appointment is scheduled.
    
    The time slots displayed are based on the service representative’s availability.
12. Click **Next**.
13. Review the appointment details and enter notes if necessary.
14. To complete the booking, click **Confirm**.
    
    If the appointment is scheduled, you see a confirmation message on the next screen.

You can view the list of scheduled, ongoing, and completed service appointments on the Related tab of the vehicle record.