---
schema_version: "1"
id: e44022296d29aaf3d03b2ea4ccade24dbda09225f8de3ae2a89a2bd74277c6ea
title: Complaints Management in Automotive Cloud
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/auto_complaint_management_pointer.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.auto_complaint_management_pointer.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 743a1efd8862e40da31fe6f68e3018a4da5cf1d2c92cc6b244868392f688ca60
description: Users at Automotive companies can monitor public complaints concerning vehicles, assets, financial accounts, and other customer products. Use the Reference Record field on the Public Complaint object to relate the complaint information to these objects. Track key information such as complaint type, incident date, status, and priority.
products:
  - Automotive
release: "264"
---
# Complaints Management in Automotive Cloud

Users at Automotive companies can monitor public complaints concerning vehicles, assets, financial accounts, and other customer products. Use the Reference Record field on the Public Complaint object to relate the complaint information to these objects. Track key information such as complaint type, incident date, status, and priority.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

For details about managing complaints, see [Manage Complaints in Public Sector Solutions](https://help.salesforce.com/s/articleView?id=ind.psc_user_task_manage_comlaints.htm&type=5&language=en_US).

For detailed setup and configuration steps for creating a public complaint by using the complaint intake guided flow, see [Document an Incident by Using the Complaint Intake Guided Flow](https://help.salesforce.com/s/articleView?id=ind.prog_case_mgmt_complaints_incidents_document_incident.htm&type=5&language=en_US).