Use the Claims Analysis dashboard embedded in the Claims page to get a quick view on
the trends of claims filed in the past. Use the insights to understand the patterns and trends
and take decisions on approving or rejecting a claim.
Required Editions
| Available in: Enterprise, Unlimited, and Developer
Editions where Automotive Cloud and CRM Analytics for Warranty Lifecycle Management
are enabled |
Filter the charts on the Claims Analysis - Embedded dashboard based on causal part and a
specific period. You can view the values for various KPIs and see the trend chart for each
KPI to analyze the progress over time. The dashboard also shows the current claim processing
time and the average days to process claims.
You can access the Claims Analysis dashboard when you create an app using CRM Analytics for
Warranty Lifecycle Management template. Embed the Claims Analysis dashboard in the Claims
page using the following filter string information:
{"datasets":{"Warranty_ClaimCoverage":[{"fields":["ClaimItem.ClaimId"],
"filter":{"operator":"in","values":["$Id"]},"locked":null,"hidden":null}]}}
