Set up orchestration processes for critical events in your customers’ vehicles, such as
engine issues, transmission issues, and brake failures. These processes
automatically create and update records such as alerts, cases, milestones, and word
orders in Automotive Cloud. Service managers and agents monitor these alerts and
cases in real time and offer assistance to customers. The actionable event
orchestration framework matches events data sent by the telematics provider to the
required actions defined for the events.
Required Editions
| Available in: Enterprise,
Unlimited, and Developer
Editions
|
Vehicle telematics providers store extensive data from the vehicle sensors of the vehicle and
make it available to downstream systems such as Salesforce. You can process a subset of such
events that originate in a vehicle and take actions within Automotive Cloud. Use expression
sets or Flows to take actions such as creating cases, work orders, and record alerts, or to
trigger more complex business workflows such as scheduling appointments, visits, or onboarding
new vehicles.
The actionable event orchestration framework helps users define rules and conditions for
specific event types and execute the actions for each event. Automotive Cloud exposes an API
endpoint for inbound events that can be used by telematics provider companies to send the
event data directly to Automotive Cloud. Or, the telematics provider can publish a platform
event with the event details.
- Actionable Vehicle Telematics Workflow
Before you implement or use Actionable Event Orchestration, understand the end-to-end workflow and the key decisions involved in each step.
- Key Components of Actionable Vehicle Telematics
Review the key components and configurations that help you create actionable event orchestrations in Automotive Cloud. Set up a touchless process that automatically detects critical events based on information shared from a vehicle’s sensors, applies eligibility conditions on the event data, and creates or updates records in Salesforce.
- Actionable Vehicle Telematics Records
Design actionable event orchestrations for critical vehicle events by setting up event types, subtypes, and execution procedures. Use predefined context definitions and their variables in an execution procedure, or extend the definitions to create additional nodes based on the event data attributes shared by your telematics provider.
- Vehicle Telematics Orchestration Templates
Make the most of actionable event orchestration templates that allow users to quickly design vehicle telematics orchestrations or extend the templates for similar use cases. Users can effortlessly save orchestration records as templates and directly apply expression set templates or flow templates as execution procedures. Additionally, templates come with related configurations—such as context definitions and flows—enabling seamless automation of key business processes such as asset registration and service appointment scheduling.
- Actionable Event Orchestration for Connected Vehicles Solution
Explore features for setting up actionable event orchestrations for connected vehicles, such as the critical failure events, service alerts, asset registration, and service appointments with the Actionable Event Orchestration for Connected Vehicles solution bundle. This solution deploys preconfigured features and sample data so you can get hands-on experience with minimal manual setup.
