---
schema_version: "1"
id: 04fb40e4685a7f38a3152f6da1da923d4f9b6cdf774fcbcc7985735dfd258b02
title: Track Authorized Service Delivery
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/aps_track_service_delivery.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.aps_track_service_delivery.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 6f4e9dfd203482f30405f6bbe39750bffc4c998db379cec885d28b58487dbb66
description: Track service deliveries against their authorizations, and find the ones still waiting to be claimed in the Service Provider Portal.
products:
  - Public Sector
release: "264"
---
# Track Authorized Service Delivery

Track service deliveries against their authorizations, and find the ones still waiting to be claimed in the Service Provider Portal.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=ind.psc_supported_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the editions, user interfaces, and add-ons that support Public Sector.">View supported product editions</a>.</td></tr></tbody></table>

Government agencies authorize two categories of services from outside providers: benefit services delivered to a constituent, such as nursing support or nutrition assistance, and operational services delivered to the agency itself, such as court translation, expert testimony, background verification, or investigative consulting.

## How Service Delivery Tracking Works

Agencies configure the services that they authorize, and the rates for each, in Product Catalog Management. When a provider delivers an authorized service, the provider records that delivery in the Service Provider Portal. Every recorded delivery of service starts out unclaimed—unclaimed deliveries collect on the Services Delivered tab, where a provider can review them before creating a claim. Linking a service delivery to its claim gives claim approvers a way to verify that the billed service matches what was authorized and delivered.

- **[Manage Unclaimed Delivered Services](https://help.salesforce.com/s/articleView?id=ind.aps_track_service_delivered_services.htm&release=264.0.0&type=5)**  
    Review delivered services that haven’t been linked to a claim. Use this list to identify services that are ready to claim and records that require follow-up.

#### See Also

- [Manage Unclaimed Delivered Services](https://help.salesforce.com/s/articleView?id=ind.aps_track_service_delivered_services.htm&release=264.0.0&type=5 "Review delivered services that haven’t been linked to a claim. Use this list to identify services that are ready to claim and records that require follow-up.")
- [Submit Claims in the Service Provider Portal](https://help.salesforce.com/s/articleView?id=ind.aps_claims_submit_claims_overview.htm&release=264.0.0&type=5 "Create and submit claims for authorized services delivered to constituents. In the Service Provider Portal, select delivered services, provide claim and payment information, upload invoices, review your claims, and save unfinished work as a draft.")