---
schema_version: "1"
id: b132fb6a66054ab702a2ce511e6248fe3fa969248b910ad72d6438663e2a3254
title: Get Started with Benefit Management for Public Sector
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/aps_benefit_get_started.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.aps_benefit_get_started.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5983ea2901fb48416235d6ead2dd69c34a40494cbe150e302aba644cdb9022b6
description: Implement Benefit Management to help your public sector organization streamline benefits delivery from outreach through payment and monitoring. Configure application intake, eligibility determination, benefit assignment, and case worker workflows by using Omnistudio, Business Rules Engine, and Discovery Framework.
products:
  - Public Sector
release: "264"
---
# Get Started with Benefit Management for Public Sector

Implement Benefit Management to help your public sector organization streamline benefits delivery from outreach through payment and monitoring. Configure application intake, eligibility determination, benefit assignment, and case worker workflows by using Omnistudio, Business Rules Engine, and Discovery Framework.

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            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-public_sector_solutions-264-0-0-production-enus/25746429-1b1c-4bf3-b014-cf92f9531212/resources-global/_corporate/images/learning_maps/lm_start.png" alt="Play button in a circle"></span>
            </p>
            <p>
              <strong>Get Started</strong>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=ind.psc_benefit_assistance.htm&amp;type=5&amp;language=en_US" target="_blank">Benefit Management in Public Sector</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=ind.psc_benefit_management_prerequisites.htm&amp;language=en_US&amp;type=5" target="_blank">Benefit Management Prerequisites</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=experience.networks_overview.htm&amp;type=5&amp;language=en_US" target="_blank">Experience Cloud</a>
            </p>
            <p style="margin-bottom:0;">
              <a href="https://help.salesforce.com/s/articleView?id=ind.psc_benefit_assistance_comm_template.htm&amp;type=5&amp;language=en_US" target="_blank">Build a Benefit Assistance Experience Cloud Site in Public Sector</a>
            </p>
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          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-public_sector_solutions-264-0-0-production-enus/25746429-1b1c-4bf3-b014-cf92f9531212/resources-global/_corporate/images/learning_maps/lm_build_1.png" alt="Wrench in a circle"></span>
            </p>
            <p>
              <strong>Dive In: Learn About Intake and Outreach</strong>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=ind.psc_set_up_benefit_application_using_discovery_framework.htm&amp;type=5&amp;language=en_US" target="_blank">Set Up Benefit Application Intake</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=ind.psc_benefit_assistance_with_agentforce.htm&amp;type=5&amp;language=en_US" target="_blank">Benefit Assistance with Agentforce</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=xcloud.os_omniscripts_8355.htm&amp;type=5&amp;language=en_US" target="_blank">Omniscripts</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=ind.fsc_discovery_framework_overview.htm&amp;type=5&amp;language=en_US" target="_blank">Discovery Framework</a>
            </p>
            <p style="margin-bottom:0;">
              <a href="https://help.salesforce.com/s/articleView?id=ind.document_automation.htm&amp;type=5&amp;language=en_US" target="_blank">Intelligent Document Automation</a>
            </p>
          </td>

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            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-public_sector_solutions-264-0-0-production-enus/25746429-1b1c-4bf3-b014-cf92f9531212/resources-global/_corporate/images/learning_maps/lm_develop_2.png" alt="Gears in a circle"></span>
            </p>
            <p>
              <strong>Go Deeper: Configure Eligibility Review and Determination</strong>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=service.queues_overview.htm&amp;type=5&amp;language=en_US" target="_blank">Set Up Queues</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=ind.business_rules_engine.htm&amp;type=5&amp;language=en_US" target="_blank">Business Rules Engine</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=ind.psc_get_application_history_overview.htm&amp;type=5&amp;language=en_US" target="_blank">Get Application History Overview</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=ind.psc_get_applicant_household_overview.htm&amp;type=5&amp;language=en_US" target="_blank">Get Household Overview</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=ind.psc_benefit_expression_set_decision_explainer.htm&amp;type=5&amp;language=en_US" target="_blank">Automate Eligibility Determinations</a>
            </p>
            <p style="margin-bottom:0;">
              <a href="https://help.salesforce.com/s/articleView?id=platform.flow.htm&amp;type=5&amp;language=en_US" target="_blank">Automate Tasks with Flows</a>
            </p>
          </td>

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            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-public_sector_solutions-264-0-0-production-enus/25746429-1b1c-4bf3-b014-cf92f9531212/resources-global/_corporate/images/learning_maps/lm_integrate_2.png" alt="Connector in a circle"></span>
            </p>
            <p>
              <strong>Extend Further: Set Up Benefit Management and Payment Processing</strong>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=ind.psc_activate_benefit_application_integration_procedures.htm&amp;type=5&amp;language=en_US" target="_blank">Activate the Benefit Application Integration
                Procedures </a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=ind.psc_assign_benefits.htm&amp;type=5&amp;language=en_US" target="_blank">Assign and Disburse Benefits to Eligible
                Applicants</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=ind.aps_outbound_payments_overview.htm&amp;type=5&amp;language=en_US" target="_blank">Outbound Payments for Public Sector</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=ind.psc_review_recertification_application.htm&amp;type=5&amp;language=en_US" target="_blank">Process Benefit Recertification Applications</a>
            </p>
            <p style="margin-bottom:0;">
              <a href="https://help.salesforce.com/s/articleView?id=ind.psc_review_change_of_circumstances_application.htm&amp;type=5&amp;language=en_US" target="_blank">Process Change of Circumstance Applications</a>
            </p>
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          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-public_sector_solutions-264-0-0-production-enus/25746429-1b1c-4bf3-b014-cf92f9531212/resources-global/_corporate/images/learning_maps/lm_start_1.png" alt="Play button in a circle"></span>
            </p>
            <p>
              <strong>Get Ready for Your Implementation</strong>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=ind.psc_admin_concept_setupandmaintain_psc.htm&amp;type=5&amp;language=en_US" target="_blank">Omnistudio for Public Sector</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=ind.psc_task_admin_configure_person_acct.htm&amp;type=5&amp;language=en_US" target="_blank">Set Up Person Accounts in Public Sector</a>
            </p>
            <p style="margin-bottom:0;">
              <a href="https://salesforce.quip.com/tAqwA9bezab6" target="_blank">Agentforce Public Sector Products: User, Feature, and Permission Set
                Licenses</a>
            </p>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-public_sector_solutions-264-0-0-production-enus/25746429-1b1c-4bf3-b014-cf92f9531212/resources-global/_corporate/images/learning_maps/lm_outcome_end_2.png" alt="Arrow in a circle"></span>
            </p>
            <p>
              <strong>Know Your Resources: Monitor and Optimize</strong>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=ind.psc_configure_use_audit_trail.htm&amp;type=5&amp;language=en_US" target="_blank">Configure and Use Audit Trail in Public Sector</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=analytics.bi.htm&amp;type=5&amp;language=en_US" target="_blank">CRM Analytics</a>
            </p>
            <p style="margin-bottom:0;">
              <a href="https://developer.salesforce.com/docs/atlas.en-us.psc_api.meta/psc_api/api_psc_overview.htm" target="_blank">Public Sector Solutions Developer Guide</a>
            </p>
          </td>

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