---
schema_version: "1"
id: ab1a43b4b0154878055e164d456773a9f1dd6641a8e921d60ef18c5920a1736e
title: Considerations for Emails in Advanced Approvals
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/approvals_email_notification_behavior.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.approvals_email_notification_behavior.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 06548910bea4f585ee7e85bf35be9b02d82c8cee851e07a573143c9d04ecbe6a
description: Keep these considerations in mind when working with approval emails and notifications.
products:
  - Revenue Cloud
release: "264"
---
# Considerations for Emails in Advanced Approvals

Keep these considerations in mind when working with approval emails and notifications.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions where Advanced Approvals is enabled</td></tr></tbody></table>

- To enable approval email notifications, turn on **Send Approval Work Item Assignment Emails** and **Send Approval Submission Status Email Notifications** in Advanced Approval settings, and deselect **Don’t send approver notifications** in the approval step of your workflow.
- To use the email templates that you create, make sure that they’re marked as Available for Use.
- The entity of the email template must match the target object of the approval workflow.
- You can create only one email template for a given combination of approval flow, approval step, and notification reason.
- An email template associated with the approval alert content definition record overrides the custom email specified for an approval step within the workflow.
- A template that isn’t associated with a specific step is applied to all steps in the workflow that lack a unique template.
- If your email template uses an Apex controller, grant the Automated Process user access to the Apex class. Without this access, the custom template isn’t applied.
- When reviewers respond by email, they must place the decision keyword such as **Approve** on the first line and their comment on the second line. Otherwise, the comment isn’t captured.
- Queue emails can be sent to a maximum of 1,000 recipients. To avoid exceeding this limit, enable **Send approval work item emails only to queue members**. This restricts emails to queue members and prevents them from being sent to users higher in the role hierarchy.
- If the org reaches its email limit, users don’t receive approval emails until the cool-down period resets or the limit is increased.
- Emails sent after a reassignment may include the extra word "null" in the body. You can ignore this text.
- When Advanced Approval Delegation is enabled, delegates receive email notifications when approval work items are assigned or reassigned to them.