---
schema_version: "1"
id: 2d7ba1bed714e815d765bd7b41125c278a16b70da97702d0dfce523dc185b25e
title: Create an Email Template for Appointment Confirmations
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/appointment_self_service_email_confirm.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.appointment_self_service_email_confirm.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 6808b1b52d0775631b3b616aaf5676f8dc9b82d397459076b9a6443089a726d9
description: Provide consistent messaging when notifying patients about appointment confirmations. Use merge fields to include patient and appointment data.
products:
  - Health
release: "264"
---
# Create an Email Template for Appointment Confirmations

Provide consistent messaging when notifying patients about appointment confirmations. Use merge fields to include patient and appointment data.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
        <colgroup>
          <col>
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <p>Available in: Lightning Experience</p>
              <p style="margin-bottom:0;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions with Health
                Cloud</p>
            </td>

          </tr>
        </tbody>
      </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d153279e66">User
              Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d153279e66 ">To use self-service appointment scheduling:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d153279e66 ">
              <p>OmniStudio in Lightning Experience Patient</p>
              <p>AND</p>
              <p style="margin-bottom:0;">AppointmentScheduling on Health Cloud</p>
            </td>

          </tr>
        </tbody>
      </table>

1. From Setup, in the Quick Find box, enter Email Templates, then select **Classic Email Templates**.
2. Click **New Template**.
3. Give your template a name. For example, Appointment Confirmation.
4. Select a folder for the template and select Available For Use. You can enter a subject for the email, too.
5. Click **Next**, and then click **Edit HTML Version**.
6. Create the content for the email, and then save your changes.
    
    Here's an example:
    
    `<html>       <head>          <meta http-equiv="Content-Type" content="text/html; charset=utf-8">          <style type="text/css">             a{                 color: #5e5e5e;              }              *{                 font-family: Verdana, Geneva, sans-serif;                 font-size: 16px;              }          </style>      </head>       <body leftmargin="0.5" topmargin="0" marginwidth="0" marginheight="0">          <p style="font-size: 16px; margin: 1em 0 0;">Dear {!ServiceAppointment.CreatedBy},</p>          <p style="font-size: 16px; margin: 1em 2 0;">We're confirming that your appointment is scheduled for {!ServiceAppointment.SchedStartTime}. <br/></p>          <p style="font-size: 16px; margin: 1em 0 0;">Thanks,<br/>Salesforce Health Cloud<p>          <p>               <img width="100" src="https://seekvectorlogo.com/wp-content/uploads/2017/12/salesforce-vector-logo-small.png"  style="width: 12%"/>          </p>      </body> </html>`