---
schema_version: "1"
id: 5e75c65bbc1f1f6ed7d5b4e7a150ef36c55bee9b7f60b56acf7e228fc370dd48
title: Confirm Appointments by Email
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/appointment_self_service_email.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.appointment_self_service_email.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 2d3b57a9e1968aba7c355db1fa7cdae32caef0e7f8f0895ac880ca7846b3544f
description: Provide patients with the most up-to-date information on appointments by sending emails when appointments are scheduled or canceled.
products:
  - Health
release: "264"
---
# Confirm Appointments by Email

Provide patients with the most up-to-date information on appointments by sending emails when appointments are scheduled or canceled.

1. **[Create an Email Template for Appointment Confirmations](https://help.salesforce.com/s/articleView?id=ind.appointment_self_service_email_confirm.htm&release=264.0.0&type=5)**  
    Provide consistent messaging when notifying patients about appointment confirmations. Use merge fields to include patient and appointment data.
2. **[Create an Email Template for Appointment Cancellations](https://help.salesforce.com/s/articleView?id=ind.appointment_self_service_email_cancel.htm&release=264.0.0&type=5)**  
    Use a template for consistent messaging when notifying patients about appointment cancellations. Use merge fields to include patient and appointment data.
3. **[Create Flows for Appointment Emails with Calendar Invites in Intelligent Appointment Management](https://help.salesforce.com/s/articleView?id=ind.appointment_self_service_email_flow.htm&release=264.0.0&type=5)**  
    Create a record-triggered flow that automatically sends patients an email after their appointment is booked or canceled. Appointment confirmations include a calendar file (.ics). Enable email tracking to verify that appointment emails, which include personal health information about a patient, reach the intended recipient.