---
schema_version: "1"
id: 89f3e783cc15e4946aa1173cf61b4444cf071718570076ae7eb3159fdcdb7800
title: Editions and Permissions for Agentforce for Collections and Recovery
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/agent_ref_collections_editions_permissions.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.agent_ref_collections_editions_permissions.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: af4a43e088711acb03db82612924cdbdbf88bb506eaeca74476ec7b4d1258340
description: Review the supported products, editions, and permissions for Collections and Recovery Assistance both for employees and customers. Then learn how your product handles permissions and how to assign them.
products:
  - Industry Solutions
  - Cross Cloud
release: "264"
---
# Editions and Permissions for Agentforce for Collections and Recovery

Review the supported products, editions, and permissions for Collections and Recovery Assistance both for employees and customers. Then learn how your product handles permissions and how to assign them.

### Required Editions

## Editions for Collections and Recovery Assistance for Employees

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Financial Services Cloud: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with the Agentforce for Financial Services add-on or included in Agentforce 1 Financial Services Edition. Requires each user to have the Agentforce for Financial Services add-on to access the action.</td></tr></tbody></table>

## Editions for Collections and Recovery Assistance for Customers

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Financial Services Cloud: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

## Permissions for Collections and Recovery Assistance for Employees

To create an agent by using the Agentforce Employee Agent template, Salesforce admins and users need these permission sets. Typically, a Salesforce admin assigns these permission sets.

 
| Permission Set Name | Description |
| --- | --- |
| Manage AI Agents AND Manage Agentforce Employee Agents | To create an agent by using the Agentforce Employee Agent template |
| Agentforce Employee Agent User | To use Agentforce |
| Collections and Recovery Specialist AND Custom Permission Set created | To access actions included in the Agent that is created by using the Collections and Recovery Employee Agent template. |
| FSC Service OR FSC Sales | To access agent actions for Financial Services Cloud |

## Permissions for Collections and Recovery Assistance for Customers

To create an agent by using the Agentforce Service Agent template, Salesforce admins and users need these permission sets. Typically, a Salesforce admin assigns these permission sets.

 
| Permission Set Name | Description |
| --- | --- |
| Manage AI Agents AND Manage Agentforce Service Agents | To create an agent by using the Agentforce Service Agent template |
| Agentforce Service Agent User | To use Agentforce |
| Collections and Recovery Specialist AND Custom Permission Set created | To access actions included in the Agent that is created by using the Collections and Recovery Service Agent template. |
| FSC Service OR FSC Sales | To access agent actions for Financial Services Cloud |