---
schema_version: "1"
id: 99bf9555b35887238ba3caa85ca67e2f05540610b2b3ba3cb4b6d9de5291596f
title: "Subagent: Representative Contact Update for Collections"
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/agent_ref_collections_customer_assistance_topic_rep_update.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.agent_ref_collections_customer_assistance_topic_rep_update.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c9df8bd8197830fc9f35accbff59d364d5c8bfb281eb5a227e016314ed900a3a
description: Interacts with the customer to gather their representative's details. This representative helps the customer with issues, such as signing papers, making decisions, or representing the customer. Creates a contact for the representative and adds it to the collection plan if no representative is currently associated with the plan.
products:
  - Industry Solutions
  - Cross Cloud
release: "264"
---
# Subagent: Representative Contact Update for Collections

Interacts with the customer to gather their representative's details. This representative helps the customer with issues, such as signing papers, making decisions, or representing the customer. Creates a contact for the representative and adds it to the collection plan if no representative is currently associated with the plan.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Financial Services Cloud: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
        <col>
        <col>
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d3878e67">User Permissions Needed</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d3878e67 ">To add the representative details to the collection plan:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d3878e67 ">
            <p>Collections and Recovery Specialist</p>
            <p>AND</p>
            <p style="margin-bottom:0;">FSC Service OR FSC Sales</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d3878e67 ">To use Agentforce:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d3878e67 ">Agentforce Service Agent User</td>

        </tr>
      </tbody>
    </table>

## Subagent Details

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">API Name</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">RepresentativeContactUpdateForCollectionsASA</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">Included Agent Actions</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">
              <p style="margin-bottom:0;"><a href="https://help.salesforce.com/s/articleView?id=ai.agent_ref_collections_update_legal_rep_details_customer.htm&amp;language=en_US" target="_blank">Update Representative Contact for Collections</a></p>
            </td>

          </tr>
        </tbody>
      </table>

## Example Utterances

- Add or Update representative for Collection Plan.
- Add or Update a contact to represent on my behalf for Collection Plan.