---
schema_version: "1"
id: 83eca0fef20aa0aee5c6c454929ce058194a36047d8b71bfdae5848c7150672c
title: "Subagent: Payment Extension Requests"
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/agent_ref_collections_customer_assistance_topic_payment_ext_request.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.agent_ref_collections_customer_assistance_topic_payment_ext_request.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 07b596d7ea9602ac35611e59f8f0019601425075732def694d6a2e404630aaf4
description: Interacts with the customer to gather the payment plan details. Creates a payment schedule according to the borrower’s inputs, and sends an email to the borrower with the agreed payment details.
products:
  - Industry Solutions
  - Cross Cloud
release: "264"
---
# Subagent: Payment Extension Requests

Interacts with the customer to gather the payment plan details. Creates a payment schedule according to the borrower’s inputs, and sends an email to the borrower with the agreed payment details.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Financial Services Cloud: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
        <col>
        <col>
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d5924e67">User Permissions Needed</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d5924e67 ">To create a payment extension for a collection plan:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d5924e67 ">
            <p>Collections and Recovery Specialist</p>
            <p>AND</p>
            <p style="margin-bottom:0;">FSC Service OR FSC Sales</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d5924e67 ">To use Agentforce:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d5924e67 ">Agentforce Service Agent User</td>

        </tr>
      </tbody>
    </table>

## Subagent Details

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">API Name</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">PaymentExtensionRequestsASA</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">Included Agent Actions</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">
              <p style="margin-bottom:0;"><a href="https://help.salesforce.com/s/articleView?id=ai.agent_ref_collections_create_ptp_customer.htm&amp;language=en_US" target="_blank">Request Payment Extension</a></p>
            </td>

          </tr>
        </tbody>
      </table>

## Example Utterances

- Create Payment extension For CP-0128129, for amount 2000
- Create Payment extension for collection Plan
- Create payment extension for collection plan with name CP-000000015 for the amount of 1000. Make 2 part payments of 200 and 800 for dates 28 Feb and 12 Mar.