---
schema_version: "1"
id: ac96c2f431f923a46e61ede8e48288820dbc821d6cc7da80f2eb987f344febb1
title: Considerations for Collections and Recovery Assistance for Customers
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/agent_ref_collections_customer_assistance_considerations.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.agent_ref_collections_customer_assistance_considerations.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 07a2e0f65c3784bf268e20bd82173e860bd7c5d311ba1fe8651a434b79884cd4
description: Keep these considerations in mind when using the Collections and Recovery Customer Assistance template to create a collections agent.
products:
  - Industry Solutions
  - Cross Cloud
release: "264"
---
# Considerations for Collections and Recovery Assistance for Customers

Keep these considerations in mind when using the Collections and Recovery Customer Assistance template to create a collections agent.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <a href="https://help.salesforce.com/s/articleView?id=ind.agent_ref_collections_editions_permissions.htm&amp;release=264.0.0&amp;type=5" title="Review the supported products, editions, and permissions for Collections and Recovery Assistance both for employees and customers. Then learn how your product handles permissions and how to assign them.">View product and edition availability.</a></td></tr></tbody></table>

## Language and Locale Support

Agentforce Collections and Recovery Customer Assistance template supports English in these locales.

  
| Language | Locale | Code |
| --- | --- | --- |
| English | English (United States) | `en_US` |
| English | English (United Kingdom) | en\_GB |

## Large Language Model Support

Agentforce Collections and Recovery Customer Assistance template supports this Large Language Model.

| Model |
| --- |
| OpenAI GPT-4o |

## Einstein Trust Layer Service Support

Agentforce Collections and Recovery Customer Assistance template supports the Trust Layer services supported by [Agentforce Service Agent](https://help.salesforce.com/s/articleView?id=ai.service_agent_considerations.htm&language=en_US).

## Usage Types Billed by Collections and Recovery Customer Assistance

Collections and Recovery Customer Assistance extends the Agentforce Service Agent template. Agentforce Service agents use generative AI and Data 360 to ingest, store, and process data. Before deployment, work with your Salesforce account team to confirm license availability and plan credit usage.

For more detailed information on how usage is billed, see [Considerations for Agentforce Service Agent](https://help.salesforce.com/s/articleView?id=ai.service_agent_considerations.htm&language=en_US).

![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-collections-264-0-0-production-enus/3689d02c-0a37-45ca-bd97-514087074dd3/images/icon_tip.png)

Tip This feature has access to Digital Wallet, a free account management tool that offers near real-time consumption data for enabled products across your active contracts. Access Digital Wallet and start tracking your org's usage. To learn more, see [About Digital Wallet](https://help.salesforce.com/s/articleView?id=xcloud.wallet_about.htm&language=en_US).

## Other Limitations

- The agent can't process a request accurately if the request contains combined utterances from multiple subagents. For example, the request "Show the balance and recent transactions" may not be processed as intended.
- The QueryRecords action can't run complex aggregation queries, such as "Get all financial accounts for Julia Green."
- The subagents and actions included in the Collections and Recovery Customer Assistance template are available only to guest users, not to logged-in users.