---
schema_version: "1"
id: a3e53ca3f05c54d84e573071956241e4dc882d5ec3ef7d3576e7a26d716ba7c3
title: Define Provider Statuses for Authorization Requests
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/admin_utlization_management_provider_status.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.admin_utlization_management_provider_status.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 833119205a1e32a8691ab63a1366d10d6ff104e9b9e072409b2836404066dcb3
description: Track the real-time status of each authorization request from submission to approval to make timely, informed decisions on the patient's care. To help your users efficiently use Utilization Management’s workflows, define the required case statuses.
products:
  - Health
release: "264"
---
# Define Provider Statuses for Authorization Requests

Track the real-time status of each authorization request from submission to approval to make timely, informed decisions on the patient's care. To help your users efficiently use Utilization Management’s workflows, define the required case statuses.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
        <colgroup>
          <col>
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <p>Available in: Lightning Experience</p>
              <p style="margin-bottom:0;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions with Health
                Cloud</p>
            </td>

          </tr>
        </tbody>
      </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d115655e66">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d115655e66 ">To add case status:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d115655e66 ">Update on cases</td>

          </tr>
        </tbody>
      </table>

1. From Setup, open the Object Manager, and click **Case**.
2. Select Fields & Relationships, then click **Status**.
3. Click **New** in the Status Picklist Values section.
4. Enter these authorization request statuses, exactly as shown. Enter each value on its own line.
    - Draft
    - Pended
    - Approved
    - Denied
    - Errored
5. Save your changes.
    
    Your users can now easily track the progress of authorization requests.

#### See Also

- [_Salesforce Help_: Manage Authorization Requests in a Provider’s Office](https://help.salesforce.com/s/articleView?id=ind.utilization_management_prior_auth_omniscript_processes&type=5&language=en_US)
- [_Salesforce Help_: Create and Submit Authorization Requests to Payers](https://help.salesforce.com/s/articleView?id=ind.utilization_management_provider_create_request&type=5&language=en_US)
- [_Salesforce Help_: Inquire About the Status of an Authorization Request](https://help.salesforce.com/s/articleView?id=ind.utilization_management_provider_inquire_request&type=5&language=en_US)