---
schema_version: "1"
id: b540c5d7cc508aeff598482b59fd120aa147c860fe8e7d70fbf21170903082ff
title: Configure the Partial Request Outcome for Authorization Requests
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/admin_utlization_management_provider_set_outcome.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.admin_utlization_management_provider_set_outcome.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 70ad2890e5a12e13b8a137614724edd06e5222bbb57d69c1b1868acce70d2a29
description: The outcomes of authorization requests vary depending on factors such as the patient’s member plans or the payer’s clinical review guidelines. To help your authorization coordinators successfully manage the authorization request process, define a request outcome named Partial. The other required outcomes, Queued, Error, and Complete, are available by default.
products:
  - Health
release: "264"
---
# Configure the Partial Request Outcome for Authorization Requests

The outcomes of authorization requests vary depending on factors such as the patient’s member plans or the payer’s clinical review guidelines. To help your authorization coordinators successfully manage the authorization request process, define a request outcome named Partial. The other required outcomes, Queued, Error, and Complete, are available by default.

### Required Editions

Request outcome is closely tied to case status. Based on the outcome received from the payer, Health Cloud updates the case status. Ensure you have these exact request outcomes and case statuses in your org.

| Request Outcome | Case Status |
| --- | --- |
| Queued | Pended |
| Error | Errored |
| Partial | Pended |
| Complete | Approved |
| Complete | Denied |

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
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              <p>Available in: Lightning Experience</p>
              <p style="margin-bottom:0;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions with Health
                Cloud</p>
            </td>

          </tr>
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      </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d135846e90">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d135846e90 ">To add request outcomes:</td>
            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d135846e90 ">Update on care request extensions</td>
          </tr>
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      </table>

1. From Setup, open the Object Manager, and click **Care Request Extension**.
2. Select Fields & Relationships, then click **Request Outcome**.
3. Click **New** in the Request Outcome Picklist Values section.
4. Enter Partial.
    
    ![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-health-264-0-0-production-enus/90a9f828-79ab-49cd-ac8c-86e58ef7478e/images/icon_important.png)
    
    Important Enter the exact value to ensure your users don’t face issues when processing authorization requests.
5. Save your changes.
    
    Your users can now easily track the outcome of authorization requests.

#### See Also

- [_Salesforce Help_: Manage Authorization Requests in a Provider’s Office](https://help.salesforce.com/s/articleView?id=ind.utilization_management_prior_auth_omniscript_processes&type=5&language=en_US)
- [_Salesforce Help_: Create and Submit Authorization Requests to Payers](https://help.salesforce.com/s/articleView?id=ind.utilization_management_provider_create_request&type=5&language=en_US)
- [_Salesforce Help_: Inquire About the Status of an Authorization Request](https://help.salesforce.com/s/articleView?id=ind.utilization_management_provider_inquire_request&type=5&language=en_US)