---
schema_version: "1"
id: 43996c70fb138ee6b80822d493aa5cd2c18ff0ff51ae6ef782507b218ce3ee08
title: Omnistudio Components for the Payer Authorization Request Process
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/admin_utilization_management_os_components.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.admin_utilization_management_os_components.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 3f6b0bf41f6c98322bf76a2dd090b60f7756a52103d61c2f4f7f602f6f9c563d
description: Utilization Management is built using a predefined suite of Omnistudio components, which combine to provide a smooth, guided user interaction that empowers users in your payer organization to easily handle the complex authorization process.
products:
  - Health
release: "264"
---
# Omnistudio Components for the Payer Authorization Request Process

Utilization Management is built using a predefined suite of Omnistudio components, which combine to provide a smooth, guided user interaction that empowers users in your payer organization to easily handle the complex authorization process.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
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            <p>Available in: Lightning Experience</p>
            <p style="margin-bottom:0;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions with Health
              Cloud</p>
          </td>

        </tr>
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The built-in Omniscripts contain the user-interaction logic that takes users through the authorization process with consistent responses. Your users can easily review the requests using these Omniscript processes.

From the App Launcher, go to the OmniStudio app to view the built-in Omniscripts, Flexcards, Data Mappers, and Integration Procedures. From the Omniscripts page, you can enter HealthCloudUM in the Search field to show only the Omniscripts for Utilization Management.

| Omniscript | Use |
| --- | --- |
| HealthCloudUM/AuthorizationRequest | Create and submit an authorization request |
| HealthCloudUM/AdminReview | Conduct an admin review of an authorization request |
| HealthCloudUM/UMNurse | Conduct a nurse review of an authorization request |
| HealthCloudUM/MedicalDirectorReview | Conduct a medical director review of an authorization request |
| HealthCloudUM/P2PScheduling | Schedule a peer-to-peer review meeting between the medical director and requesting provider |
| HealthCloudUM/P2PReview | Conduct a peer-to-peer review with the requesting provider |

Each of these Omniscripts launches from Flexcards, which display data and launch actions for reviewing the requests.

Each Omniscript includes a number of:

- Integration Procedures, which bundle server-side data integration operations for efficiency and reuse.
- Omnistudio Data Mappers, which transfer and transform data between Salesforce and the OmniScripts, Flexcards, and Integration Procedures.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-health-264-0-0-production-enus/90a9f828-79ab-49cd-ac8c-86e58ef7478e/images/icon_note.png)

Note The predefined Omnistudio components represent a default implementation and are ready to use. However, we recommend you customize these components per your organization's requirements. To do so, save a new version of each Omniscript and clone the associated Data Mappers and Integration Procedures. Retain the settings, save the new version or clone with a different name, activate the new version or the clone, and then relink the components. Similarly, clone and activate the Flexcards that launch these Omniscripts and relink them to the corresponding new versions of the Omniscripts. Cloning ensures that you don’t face any process disruptions when predefined components are updated during automatic upgrades.

| Flexcard to Clone | Omniscript to version |
| --- | --- |
| HealthCloudUMPriorAuthIntakeLaunch | HealthCloudUM/AuthorizationRequest |
| HealthCloudUMAdminFlowLaunch | HealthCloudUM/AdminReview |
| HealthCloudUMNurseFlowLaunch | HealthCloudUM/UMNurse |
| HealthCloudUMAuthReviewsLaunch | HealthCloudUM/MedicalDirectorReview |
| HealthCloudUMAuthReviewsLaunch | HealthCloudUM/P2PScheduling |
| HealthCloudUMAuthReviewsLaunch | HealthCloudUM/P2PReview |
| HealthCloudUMConcurrentReviewLaunch | HealthCloudUM/AuthorizationRequest |