---
schema_version: "1"
id: aea1dec69a0cbe519a613b6ed03158becf749f69ea5b440b5e12ca9fc19fd304
title: Artificial Intelligence for Utilization Management
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/admin_utilization_management_ai_usecases.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.admin_utilization_management_ai_usecases.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f19f93205197c3c5bef5396a4b2aa29bad6585d902f1a81e902a281fe080e715
description: Get predictions about the likelihood of prior authorization requests breaching service-level agreements (SLA), and recommendations about services that are likely to be received and requested by payers and providers.
products:
  - Health
release: "264"
---
# Artificial Intelligence for Utilization Management

Get predictions about the likelihood of prior authorization requests breaching service-level agreements (SLA), and recommendations about services that are likely to be received and requested by payers and providers.

#### See Also

- [Prior-Authorization Review SLA Breach Predictions](https://help.salesforce.com/s/articleView?id=ind.admin_analytics_health_sla_breach_likelihood_prior_authorization_review.htm&release=264.0.0&type=5 "Get predictions about the likelihood of prior authorization requests breaching service-level agreements (SLA) by creating an app using the Prior-Authorization Review SLA Breach Likelihood template. Payers can use these predictions to review top factors that cause delays and ensure SLA compliance by acting on them.")
- [Services Pathway and Bundling Recommendations](https://help.salesforce.com/s/articleView?id=ind.admin_intelligence_services_pathway_and_bundling_recommendations.htm&release=264.0.0&type=5 "Get recommendations about the services that are likely to be received by payers based on a member’s primary diagnosis by creating an app using the Services Pathway and Bundling Recommendations template. You also get recommendations about the services that are likely to be requested by providers based on a member’s primary diagnosis and previously submitted authorization requests. Use these recommendations to make quicker clinical determinations and provide timely care.")
- [Set Up Artificial Intelligence Use Cases](https://help.salesforce.com/s/articleView?id=ind.admin_intelligence_predictions.htm&release=264.0.0&type=5 "Get predictions about the likelihood of prior authorization requests breaching service-level agreements (SLA), and recommendations about services that are likely to be received and requested by payers and providers.")