---
schema_version: "1"
id: f25344e7e2a49cc8d4dc43d3d51ab27f5dc67208a063ce5249575747ca6de211
title: CRM Analytics for Utilization Management
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/admin_um_analytics_dashboards.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.admin_um_analytics_dashboards.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0ca08909fdb027fb6499d354129a35e195e27dd7bd0e4c7dd9fec65cef116c47
description: Set up and configure CRM Analytics-based dashboards contextualized for user personas to streamline Care Request management and optimize the prior authorization request workflows. You can also use the Approval Rate insight cards to support quicker clinical reviews and decisions by providing relevant insights during the review process.
products:
  - Health
release: "264"
---
# CRM Analytics for Utilization Management

Set up and configure CRM Analytics-based dashboards contextualized for user personas to streamline Care Request management and optimize the prior authorization request workflows. You can also use the Approval Rate insight cards to support quicker clinical reviews and decisions by providing relevant insights during the review process.

The Enhanced Analytics for Healthcare app provides a complete solution for streamlining the prior authorization review workflow. Use the analytics dashboards to get insights into open tasks, prioritize the authorization review requests for the day, identify the requests that need attention to avoid SLA breaches, and more. The personalized care requests dashboards for each user role offer quick insights to monitor and assess outstanding care requests authorization and reviews.

#### See Also

- [My Care Requests-Utilization Management Provider](https://help.salesforce.com/s/articleView?id=ind.admin_enhanced_analytics_umprovider_dashboard.htm&type=5&language=en_US)
- [My Care Requests-Utilization Management Nurse](https://help.salesforce.com/s/articleView?id=ind.admin_enhanced_analytics_umnurse_dashboard.htm&type=5&language=en_US)
- [My Care Requests-Utilization Management Intake Specialist](https://help.salesforce.com/s/articleView?id=ind.admin_enhanced_analytics_mycareumintake_dashboard.htm&type=5&language=en_US)
- [Embedded Dashboards](https://help.salesforce.com/s/articleView?id=ind.admin_enhancedanalytics_embedded_dashboards.htm&type=5&language=en_US)
- [Set Up the Enhanced Analytics for Healthcare App](https://help.salesforce.com/s/articleView?id=ind.admin_crma_enhanced_healthcare_app.htm&release=264.0.0&type=5 "Streamline the care request and care management processes for your providers, payers, and care managers with the Enhanced Analytics for Healthcare app.")