---
schema_version: "1"
id: 8eee9e9ea7795dc0de8ec08b7e4060f64b13e6822666b88d44f35ae4ebe55927
title: Configure Reasons for Care Program Opt-Out
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/admin_medication_therapy_management_optoutreason.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.admin_medication_therapy_management_optoutreason.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: bbcfc7662c647e70ba1259d68747f24cd24827fff287e7493c1ff4d08f442e25
description: Help your pharmacists record the reasons why their patients opted out of a medication therapy management care program. Patients can temporarily or permanently opt out at any time, so it’s important to understand and track the reason why.
products:
  - Health
release: "264"
---
# Configure Reasons for Care Program Opt-Out

Help your pharmacists record the reasons why their patients opted out of a medication therapy management care program. Patients can temporarily or permanently opt out at any time, so it’s important to understand and track the reason why.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
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              <p>Available in: Lightning Experience</p>
              <p style="margin-bottom:0;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions with Health
                Cloud</p>
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d145830e66">User Permissions
              Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d145830e66 ">To configure the opt-out reasons:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d145830e66 ">Create and Edit on Care Program Enrollee object</td>

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Depending on your organization’s business needs, configure appropriate opt-out reasons.

1. From Setup, open the Object Manager, and go to the Care Program Enrollee object.
2. Under Fields & Relationships, click **Opt Out Reason Type**.
3. Click **New** in the Opt Out Reason Type Picklist Values section.
4. Enter a list of reasons that suit your needs. Enter each value on its own line.
5. Save your changes.
6. Under Page Layouts, verify if the Opt Out Reason Type field is visible on the Care Program Enrollee page layout. If it isn't, add it to the page layout.
    
    Now, when a patient opts out from the program, your pharmacists can go to the corresponding Care Program Enrollee record and select one of the defined reasons from the Opt Out Reason Type picklist.