---
schema_version: "1"
id: 09e7126a6779af6620068d3eed880566df7f682789dea70d18910e241db5097d
title: Agentforce Life Sciences
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/admin_life_sciences.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.admin_life_sciences.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: aae03928cd50ccb23500baeb600cd832434a77550b19595834c6240377d7a9e7
description: Agentforce Life Sciences brings customer, clinical, and patient engagement together on a single, connected platform. As a Salesforce admin or implementer, use this guide to help you set up your organization for success with Agentforce Life Sciences.
products:
  - Life Sciences
release: "264"
---
# Agentforce Life Sciences

Agentforce Life Sciences brings customer, clinical, and patient engagement together on a single, connected platform. As a Salesforce admin or implementer, use this guide to help you set up your organization for success with Agentforce Life Sciences.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions with Life Sciences Cloud, Life Sciences Cloud for Customer Engagement Add-on license, and the Life Sciences Customer Engagement managed package.</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-life_sciences-264-0-0-production-enus/ebdafac5-c5fe-47a7-ac14-81533ab4e08f/images/icon_note.png)

Note Life Sciences Cloud is now Agentforce Life Sciences. You may see references to Life Sciences Cloud in your org and in this guide.

Agentforce Life Sciences supports three integrated domains:

- Customer Engagement drives compliant, orchestrated provider interactions, with visibility into territory alignment, brand messaging, and medical insights.
- Clinical Engagement supports intelligent clinical operations, simplifies site selection and patient recruitment, and connects patients, sites, sponsors, and contract research organizations (CROs).
- Patient Engagement powers benefit verification, eligibility coordination, and program tracking, with real-time insight into outcomes and adherence risks.

We've divided this guide into sections that cover the setup for each domain.

- [Set Up Customer Engagement](https://help.salesforce.com/s/articleView?id=ind.lsc_setup_life_sciences_cloud_customer_engagement_features.htm&release=264.0.0&type=5 "To set up Customer Engagement for Life Sciences, install the Life Sciences Cloud for Customer Engagement managed package in your org, set up the Life Sciences Cloud mobile app, and configure Customer Engagement features for use on web and mobile platforms. We've grouped features in alphabetical order within feature groups such as Account Management, Engagement Planning, and Engagement Execution.") explains how to get your org ready to install the Customer Engagement managed package, which contains Customer Engagement features. You can then set up the features for Account Management, Engagement Planning, Engagement Execution, and so on. This section also explains how to set up the Life Sciences Cloud mobile app for iOS (iPad only), which is available in the [Apple App Store](https://apps.apple.com/us/app/life-sciences-cloud-mobile/id6499238627).
- [Set Up Clinical Engagement](https://help.salesforce.com/s/articleView?id=ind.lsc_setup_life_sciences_cloud_clinical_engagement_features.htm&release=264.0.0&type=5 "Set up Clinical Engagement for Life Sciences by implementing features such as Participant Management and Site Management.") explains how to set up clinical engagement features, such as Participant Management and Site Management.
- [Set Up Patient Engagement](https://help.salesforce.com/s/articleView?id=ind.lsc_setup_life_sciences_cloud_patient_engagement_features.htm&release=264.0.0&type=5 "Set up Patient Engagement for Life Sciences by implementing features such as Care Programs, Financial Assistance Programs, Patient Program Outcome Management, and Pharmacy Benefits Verification.") explains how to set up patient engagement features such as Financial Assistance Programs, Patient Program Outcomes, and Pharmacy Benefits Verification.

#### See Also

- [_Trailhead_: Agentforce Life Sciences: Quick Look](https://trailhead.salesforce.com/content/learn/modules/life-sciences-cloud-quick-look)
- [_Trailhead_: Agentforce Life Sciences Foundations](https://trailhead.salesforce.com/content/learn/modules/life-sciences-cloud-foundations)
- [_Trailhead_: Prepare for Your Agentforce Life Sciences Consultant Certification](https://trailhead.salesforce.com/content/learn/trails/prepare-for-your-salesforce-agentforce-life-sciences-consultant-exam)